People Relationship Management

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People Relationship Management

• Leveraging Social Media within the Enterprise

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Sometimes, things go wrong

• Ever work at a company whose processes are not as
  efficient as they could be?

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Business Processes

• Arcane, Confusing
• Undocumented - Rely on colloquial knowledge
• Too many steps
• Lack of checks and controls
• Enabling applications
• Email
• Spreadsheets

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Business Climate

• Limited budgets
• Application stack already configured
• Layoffs reduced headcount
• Doing more with less

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How do you make it better?

• Define the processes
• Document them, then
• Automate them

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Automated Workflow

• Reduces white space
• Increases accuracy
• Audit-ability
• Per-transaction cost savings
• Frees workers from clerical tasks
• Focus on value-added strategic tasks

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The Jury is In!

• Workflow applications save tremendous amounts of
  money,
• Therefore
• Workflow applications are ubiquitous

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The Right Information to the Right Person at the
Right Time

• Information (what)
• Content
• Application integration (SOA)
• Person (who)
• People Relationship Management
• Time (when)
• Automated Workflow

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People Relationship Management

• Definition
• Discipline for capturing and maintaining the
  relationships between workers in an organization.
• Main features
• Supports multiple contexts
• Supports types of relationships
• Validates hierarchies
• Provides method for maintenance

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Why the Status Quo is a No Go

• Workflow Software
• Depends on organization information
• Relationships constantly changing
• No consistent central resource
• Structure is stored in each silo
• Never gets updated
• Hierarchy not validated

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Enterprise Software is inadequate, because

• Only one hierarchy
• Only hierarchies
• May get updated
• Structures not validated

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Only One Hierarchy?

• Workforce Management
• eRecruiting
• Talent Management
• Manager Self-Service
• Financials
• Help desk
• Identity and entitlement management

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Only Hierarchies?

• Matrix
• Peer-to-peer
• Collaborative groups
• Social networks

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May get updated?

• Part of HR lifecycle
• HR transactions
• direct relationships
• changes to meta-data
• Rule-based behavior
• Self service
• Social Networks

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Hierarchy not validated

• Fully-articulated tree structure
• Critical reporting structure
• All nodes populated
• No Broken Chains
• No circular references
• Self-healing function

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Fully-articulated tree structure
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Broken Chain
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Circular Reference
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Regulatory compliance

• Identity management
• Entitlement management
• Financial reporting
• Full audit trail
• Mission-critical applications

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Reorganizations

• Of strategic importance
• Need to know current state
• Single dimension - failed strategy
• Tactical
• Tools to assist
• analyze and model the organization
• What if analysis
• Macro feature
• No maze of spreadsheets

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Clearing House of Relationship Information for
the Enterprise

• Part of Application stack
• Workflow applications optimized
• Broken processes avoided
• Able to reap ROI for Workflow Software
• Gives ability to scale applications

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Social Media The Irresistible Force

• Wikis
• Knowledge of the group
• Blogs
• Conversations
• Social Networks
• Collaborative groups

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Social Networks

• People form relationships that are mutually
  beneficial
• A stake in the outcome
• Self Management
• Mentoring

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How Do I Get This To Work For Me?
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Chaos or Control?

• Order perceived as chaos
• Rules for engagement
• Reward positive behavior

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How Do I Get This To Work For Me?

• Include Social Network in a Business Process
• Define interfaces between steps
• Treat as a resource
• Analyze and extrapolate

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Aspirin or Vitamins?
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Aspirin

• Prevents broken business processes
• Avoids compliance headaches
• Avoid bad decisions

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Vitamins

• More effective management
• Use Social Media to your advantage

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People Relationship Management

• Increased profit
• Cost savings through increased efficiencies
• Risk avoidance
• Regulatory Compliance
• Effective management
• Leverage social media

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An Efficient Business Process is a Thing of Beauty
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