Remedy IT Asset Management

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Remedy IT Asset Management

• Enterprise Project Status
• February 25, 2005

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Survey
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Purpose

• To get a picture of what everyone is using to
  track IT assets
• To see what types of IT assets are currently
  being tracked
• To see what methods are being used to maintain
  the IT asset system
• Number of IT assets being tracked

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Survey Results
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What describes your method of housing IT assets?

• 22 In-House designed
• 6 Pre-packaged (5 Remedy, 1 Track-IT)
• 1 Paper based using Access
• 1 Other (using a combination of In-house
  vendor developed modules)

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What database structure houses your IT ASSETS?

• Access 11
• SQL 7
• Excel 3
• SQL Access 2
• Access Excel 4
• Other 2 CMS, DB2

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What items do you track?

• Desktop PC 30
• Laptop 30
• Printers 29
• Servers 30
• Hubs 21
• Routers 15
• Monitors 23
• Software 12

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Future
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Where are we going

• Fully integrated Asset Management system - cradle
  to grave (procurement to disposition)
• System Integrated with
• Help Desk
• Change Management
• SAP - Procurement
• SMS Hardware Software Discovery
• Vendors
• DGS Disposition

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Where are we going
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Objective

• Minimize Manual Intervention
• Standardize Processes across all state Agencies
  based on best practices
• Enterprise View
• Support Strategic Decisions
• Reduce Financial Risk

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Where are we today

• Purchased Remedy Asset Management system for the
  Enterprise
• Customized it to handle third party maintenance
• Finalizing requirements for the Electronic record
  format and imports from vendors
• Outline of Strategic Objective
• Outline of Functional Specifications
• Suggested Road Map

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What are we working on now

• Developing the core Asset Management piece in
  place so that everyone can load IT Assets into
  the system
• Prioritize the Integration of other Processes
• SMS
• Disposition
• Procurement
• Help Desk

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Electronic Record
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Whats Next

• Follow Up Surveys that will focus on assessing
  all the needs of the different agencies
• Form a Core Project Team to finalize
  specifications

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Goals of Future Surveys

• Critical Reporting Needs
• Critical Data Elements
• Critical Lookup Fields

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Analysis Design

• Your needs and the requirements of Remedy and
  apply them to file structure and screen design
• The Development team will develop the customized
  Remedy IT Asset Management system for Agencies to
  test

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Analysis Design

• Comments from Agencies
• Re-Design where necessary to finalize on one
  design that will accommodate the individual
  Agencies and the Commonwealths needs for IT
  Asset Management

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Asset Management on the Web
http//www.oit.state.pa.us/oaoit/cwp/
Expand Services we offer on the left side Select
- Enterprise IT Asset Management