Amazon.com Collaborative Project

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Amazon.com Collaborative Project

• Group Members
• Brian Alt
• Eranda Samarasinghe
• Jasbir Singh
• Due December 3rd, 2003
• Eng 393

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Table of Contents

• Introduction
• Opening the Website
• Finding Items
• Adding Items to your Shopping Cart
• Checkout Process
• Signing In
• Password and Payment Method

• Review and Submit Your Order
• Tracking Your Order
• Troubleshooting

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Introduction

• The following instructions are for browsing and
  purchasing books, videos or any other forms of
  entertainment media from Amazon.com. We will
  discuss the workings of the Amazon main website
  and show the user the basic navigational
  functions of the sight, to use its online payment
  processes, and troubleshoot help.
• This website was designed so that any casual user
  may manipulate the site in hopes of finding
  materials (books, toys, other products) with ease
  on the web and be able to purchase them without
  the hassles of going to a store or waiting in
  long lines
• Amazon is open 24 hours a day and is available
  for use anywhere in the world that can receive
  shipping via their shipping options.
• For the users safety Amazon has provided a
  detailed payment process with protected sites for
  entering your credit card or other payment
  information without the fear of outside parties
  viewing this information.

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Step 1 Opening the Website

• Placing an order with Amazon.com is easy. Either
  double click on the Internet explorer icon or
  press start, go to programs and click on
  Internet explorer. (other Web brwosers may be
  used in the same way)
• Go to the address bar and type www.amazon.com

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Step 2 Finding Items

• First you will need to browse or search for the
  items you would like to order. Keyword search
  boxes are located on nearly every page of the
  store.
• Select the category you want to search for from
  the drop down menu or click the tab. For example
  from the drop down menu, select books.
• Then type the name of the book or authors name
  in the second box and click Go.
• If you have the ISBN number for a specific item,
  you can click on Advanced Search and enter the
  number.

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Step 3 Finding Non-Book Items

• Click on one of the outside store items found at
  the bottom of the page
• Follow the instructions from step 2 (finding
  items). The search engine does not change for
  different item types

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Step 4 Adding Items to Shopping Cart

• Click the "Add to Shopping Cart" button on the
  item's product detail page.
• Once you've added an item to your Shopping Cart,
  you can either click on Proceed to Checkout or
  the "Continue shopping" button to keep searching
  or browsing until your cart contains all of the
  items you want to order.
• You can access the contents of your Shopping Cart
  at any time by clicking the Shopping Cart icon at
  the top of every page of the Web site.

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Step 5 Proceed to Checkout

• Review all of the items you've placed in your
  Shopping Cart. If you decide that you don't want
  to purchase a particular item right away, click
  the "save for later" button next to the title.
• The item will move from your current Shopping
  Cart to the "Saved Items--To Buy Later" list
  below.
• When you're ready to place an order for
  everything in the "Shopping Cart Items--To Buy
  Now" section of your cart, click the "Proceed to
  checkout" button.
• You will be taken to the first page of the order
  form.

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Step 6 Signing In

• Enter your e-mail address, indicate that you are
  a new customer, and click the "Sign in" button.
• Do not fill in the password field.
• You will be asked to provide a password for your
  account later in the process.
• Enter your Shipping address and select a shipping
  method. You will see estimated shipment and
  delivery dates in the e-mail.
• The shipping charge for your order will be
  displayed on the order summary page just before
  you submit your order

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Step 7 Provide a Password and Method of Payment

• Choose a password for your account so that when
  you come back to Amazon.com in the future, you
  can use the same shipping address and method of
  payment you provided during this first order.
• You will also be able to use your password to
  make changes to your order and account
  information.
• Amazon accepts American Express, Diners Club,
  Discover, JCB, MasterCard, Euro card, Master
  Money, Visa, Visa Check Cards, Amazon.com gift
  certificates, or a check, money order, or
  cashier's check denominated in U.S. dollars and
  drawn on a U.S. bank.
• If you're paying with a credit card, enter the
  number without spaces or dashes.

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Step 8 Review and Submit Your Order

• Check the accuracy all of the information you
  provided and make any necessary adjustments.
• When you are ready, click the Place Your Order
  button to submit your order.
• Once you place your order, you will receive a
  confirmation e-mail message.

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Step 9 Tracking Your Order

• If you would like to review or change something
  about the order you placed before it enters the
  shipping process, click the Your Account link
  in the top right corner of most pages on the web
  site.

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Troubleshooting Help
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Trouble Shooting Help Continued
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Conclusion

• Amazon is one of the easiest sights to navigate.
• Its user friendly step by step process allows for
  novice users to navigate their site with ease.
• Considered the most successful online shopping
  sites, Amazon is the site that most other online
  shopping websites try to imitate.
• A User friendly interface was one of the primary
  concerns in designing the Amazons website.