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S E P T E M B E R   2 4 , 2 0 0 3
B U S I N E S S C O N T I N U I T Y A N D 
 M E D I A   C O N S O L I D A T I O NO P T I O N
 S F O R   L A R G E   C O R P O R A T I O N S
Chris Redvers, JPMorgan Chase Bank Heide Briggs,
Whirlpool Corporation
S T R I C T L Y   P R I V A T E   A N D 
 C O N F I D E N T I A L
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Introduction

• Welcome to the JPMorgan webcast on Business
  Continuity and Media Consolidation Options for
  Large Corporations. We hope to outline some of
  the ways clients can utilize archiving.
• Todays Agenda
• Why Corporations Might Use Electronic Storage and
  Retrieval
• Overview of JPMorgans i-VAULT!SM
• Solution I Business Continuity
• Solution II Media Consolidation
• Solution III Enterprise Archive
• Case Study Whirlpool Corporation
• Online Demo of i-VAULT!

B U S I N E S S       C O N T I N U I T Y 
 A N D   M E D I A   C O N S O L I D A T I O NO P
 T I O N S       F O R   L A R G E 
 C O R P O R A T I O N S
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Why Corporations Might Use Electronic Storage and
Retrieval
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Overview of JPMorgans i-VAULT!SM
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Solution I Business Continuity
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12
Solution II Media Consolidation
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Solution III Enterprise Archive
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B U S I N E S S       C O N T I N U I T Y 
 A N D   M E D I A   C O N S O L I D A T I O NO P
 T I O N S       F O R   L A R G E 
 C O R P O R A T I O N S
Case Study Whirlpool Corporation
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Online Demo of i-VAULT!
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Why Corporations Might Use Electronic Storage
and Retrieval

• What business issues are leading corporations to
  consider imaging physical records and storing
  them electronically?

Experts believe that by 2004, the world will
produce 57 exabytes57 billion gigabytesof new
information each year. That is 10 gigabytes or
270,000 pages, for every person on
earth. (Source ARMA International) In a
paper-based filing system, 7.5 of all documents
get lost and 3 of the remainder get
misfiled. (Source Coopers Lybrand) Papering
Over a DisasterHow much business-critical data
is kept on paper and can you find it when a
disaster strikes? (Source Information Week)
W H Y   C O R P O R A T I O N S   M I G H T 
 U S E   E L E C T R O N I C   S T O R A G E 
 A N D   R E T R I E V A L
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5
Why Corporations Might Use Electronic Storage
and Retrieval

• What business issues are leading corporations to
  consider imaging physical records and storing
  them electronically?
• Risk of losing records
• Disruption to business and customer service
• Revised perception of disaster recovery
• Corporate governance issues, increased focus by
  regulators and compliance officers, terrorist
  events, recent east coast power outage
• Productivity and customer service benefits of
  online access
• Cost of on-site/off-site physical storage
• Cost of moving paper nationally/globally
• Economies of scale from centralized archiving
• Minimize applications, consolidate data, reduce
  costs

W H Y   C O R P O R A T I O N S   M I G H T 
 U S E   E L E C T R O N I C   S T O R A G E 
 A N D   R E T R I E V A L
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Overview of JPMorgans i-VAULT!SM
Why Corporations Might Use Electronic Storage and
Retrieval
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2
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Solution I Business Continuity
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12
Solution II Media Consolidation
4
14
Solution III Enterprise Archive
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16
B U S I N E S S       C O N T I N U I T Y 
 A N D   M E D I A   C O N S O L I D A T I O NO P
 T I O N S       F O R   L A R G E 
 C O R P O R A T I O N S
Case Study Whirlpool Corporation
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Online Demo of i-VAULT!
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Overview of i-VAULT!SM

• i-VAULT! was developed to address many of the
  issues involving physical records management
• Highly secure, large-scale archive
• High-level encryption and access control
• Fully-redundant storage through two
  geographically-dispersed locations
• Online retrieval for duration of a clients
  retention period
• Accommodates scanned images and computer data
• Over 100 million items loaded each day
• Over 1 million items retrieved each month
• External clients include Whirlpool Corporation
  and Toyota Financial Services
• Internal programming costs of building and
  supporting an archive and corresponding front end
  access to varying applications can be significant

O V E R V I E W   O F   J P M O R G A N  S 
 I - V A U L T ! S M
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How i-VAULT!SM Works
1 Data, microfilm and images are indexed and
loaded to i-VAULT!
2 Staff have 24/7 on-line access to images from
any location. Items can be e-mailed, printed or
downloaded.
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i-VAULT! Log On Screen
O V E R V I E W   O F   J P M O R G A N  S 
 I - V A U L T ! S M
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i-VAULT! Retrieval Screen
O V E R V I E W   O F   J P M O R G A N  S 
 I - V A U L T ! S M
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i-VAULT! Hit List Screen
O V E R V I E W   O F   J P M O R G A N  S 
 I - V A U L T ! S M
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i-VAULT! Image
O V E R V I E W   O F   J P M O R G A N  S 
 I - V A U L T ! S M
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Solution I Business Continuity
Why Corporations Might Use Electronic Storage and
Retrieval
1
2
Overview of JPMorgans i-VAULT!SM
2
5
3
12
Solution II Media Consolidation
4
14
Solution III Enterprise Archive
5
16
B U S I N E S S       C O N T I N U I T Y 
 A N D   M E D I A   C O N S O L I D A T I O NO P
 T I O N S       F O R   L A R G E 
 C O R P O R A T I O N S
Case Study Whirlpool Corporation
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Online Demo of i-VAULT!
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I Business Continuity

• Perspective on disaster recovery has changed as a
  result of 9/11
• Increased senior management attention
• Increased compliance and regulatory focus
• i-VAULT! infrastructure is fully-redundant
• Two hot site locations
• Dual load
• No single point of failure
• Not just offsite backup

S O L U T I O N   I    B U S I N E S S 
 C O N T I N U I T Y
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Solution II Media Consolidation
Why Corporations Might Use Electronic Storage and
Retrieval
1
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Overview of JPMorgans i-VAULT!SM
2
5
Solution I Business Continuity
3
12
4
14
Solution III Enterprise Archive
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B U S I N E S S       C O N T I N U I T Y 
 A N D   M E D I A   C O N S O L I D A T I O NO P
 T I O N S       F O R   L A R G E 
 C O R P O R A T I O N S
Case Study Whirlpool Corporation
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Online Demo of i-VAULT!
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II Media Consolidation

• Many companies have multiple disbursement and
  lockbox providers
• Research staff have to access a mix of different
  media
• Paper
• Microfilm
• CD-ROMs
• i-VAULT! enables consolidation of images in one
  central location
• Giving controlled, decentralized access to the
  people who need it
• Increases productivity
• Improves Customer Service

S O L U T I O N   I I    M E D I A 
 C O N S O L I D A T I O N
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Solution III Enterprise Archive
Why Corporations Might Use Electronic Storage and
Retrieval
1
2
Overview of JPMorgans i-VAULT!SM
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5
Solution I Business Continuity
3
12
Solution II Media Consolidation
4
14
5
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B U S I N E S S       C O N T I N U I T Y 
 A N D   M E D I A   C O N S O L I D A T I O NO P
 T I O N S       F O R   L A R G E 
 C O R P O R A T I O N S
Case Study Whirlpool Corporation
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Online Demo of i-VAULT!
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III Enterprise Archiving

• Within most organizations, the number of systems
  staff have to use is proliferating
• Software-based
• Web-based
• Technology is rapidly changing
• Different departments, doing different things
• At JPMorgan Chase, i-VAULT! is the central
  repository for storage and retrieval
• Used by over 40 different business areas
• Easier to control, maintain and integrate

S O L U T I O N   I I I    E N T E R P R I S E 
 A R C H I V E
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Applications at JPMorgan Chase

• Chase Retail Bank
• Checks
• Signature Cards
• Statements
• Chase USA
• Remittance and Applications
• Loan Operations
• Data and Documents
• Tax Compliance
• 1099s
• Fund Transfer
• Reports

• Wholesale Lockbox
• Checks and Remittance Items
• Chase Auto Finance
• Applications and Loans
• Chase Mortgage
• Loan Files
• Cross Border Banking
• Forms and Reports
• Investor Services
• Securities
• Controlled Disbursement Accounts

S O L U T I O N   I I I    E N T E R P R I S E 
 A R C H I V E
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Case Study Whirlpool Corporation
Why Corporations Might Use Electronic Storage and
Retrieval
1
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Overview of JPMorgans i-VAULT!SM
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5
Solution I Business Continuity
3
12
Solution II Media Consolidation
4
14
Solution III Enterprise Archive
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B U S I N E S S       C O N T I N U I T Y 
 A N D   M E D I A   C O N S O L I D A T I O NO P
 T I O N S       F O R   L A R G E 
 C O R P O R A T I O N S
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Online Demo of i-VAULT!
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How We Encountered i-VAULT!

• In March 2002, Whirlpool awarded its wholesale
  lockbox business to JPMorgan Chase (JPMC)
• JPMC offered ten year online image archive
• JPMC loaded images from CDs of previous provider
  to i-VAULT!
• Converted images from old format to i-VAULT!
• Improved search capability
• Disaster recovery
• Increased productivity
• Decentralized access by research staff

C A S E   S T U D Y    W H I R L P O O L 
 C O R P O R A T I O N
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Expansion to Credit Files

• Credit Files were imaged and stored on an
  in-house system
• Retrieved from jukebox via software loaded on
  dedicated computer terminals
• Software version no longer supported
• Required upgrade would have been expensive
• Software offered limited search and retrieval
  capabilities, relative to i-VAULT!
• Moving credit files to i-VAULT! enabled us to
  enhance functionality and reduce costs

C A S E   S T U D Y    W H I R L P O O L 
 C O R P O R A T I O N
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Accounts Payable

• Whirlpool receives thousands of invoices each
  month from suppliers
• These were being copied to microfilm
• Retrievals from microfilm are time consuming and
  labor intensive
• Invoices will be imaged and loaded to i-VAULT!
• Staff with inquiries will do own research instead
  of calling microfilm area and waiting for faxed
  copy
• Moving A/P archive to i-VAULT! will result in a
  more responsive, more productive business process

C A S E   S T U D Y    W H I R L P O O L 
 C O R P O R A T I O N
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Using i-VAULT! in The Future

• We are assessing our imaging needs by department
• We plan to establish a central scanning area
• Aiming to standardize archiving methods across
  departments
• We see significant benefits from having
  enterprise-wide access to critical records
• Access by tax, audit, legal
• Disaster recovery
• Reduced storage costs
• Why outsource?
• We dont want to build and maintain our own
  archive
• We like JPMC as a long term custodian of our
  records
• We know i-VAULT! works

C A S E   S T U D Y    W H I R L P O O L 
 C O R P O R A T I O N
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Online Demo of i-VAULT!
Why Corporations Might Use Electronic Storage and
Retrieval
1
2
Overview of JPMorgans i-VAULT!SM
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5
Solution I Business Continuity
3
12
Solution II Media Consolidation
4
14
Solution III Enterprise Archive
5
16
B U S I N E S S       C O N T I N U I T Y 
 A N D   M E D I A   C O N S O L I D A T I O NO P
 T I O N S       F O R   L A R G E 
 C O R P O R A T I O N S
Case Study Whirlpool Corporation
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Conclusion

• This concludes our prepared remarks and we are
  now ready to receive any questions from the
  audience

QUESTIONS
O N L I N E   D E M O   O F   I - V A U L T !
Contact Chris Redvers Phone [phone] E-ma
il redvers_chris_at_jpmorgan.com
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B U S I N E S S       C O N T I N U I T Y 
 A N D   M E D I A   C O N S O L I D A T I O NO P
 T I O N S       F O R   L A R G E 
 C O R P O R A T I O N S
This presentation was prepared exclusively for
the benefit and internal use of i-VAULT Round
Table in order to indicate, on a preliminary
basis, the feasibility of a possible transaction
or transactions and does not carry any right of
publication or disclosure to any other party.
This presentation is incomplete without reference
to, and should be viewed solely in conjunction
with, the oral briefing provided by JPMorgan.
Neither this presentation nor any of its contents
may be used for any other purpose without the
prior written consent of JPMorgan. The
information in this presentation is based upon
management forecasts and reflects prevailing
conditions and our views as of this date, all of
which are subject to change. In preparing this
presentation, we have relied upon and assumed,
without independent verification, the accuracy
and completeness of all information available
from public sources or which was provided to us
by or on behalf of i-VAULT Round Table or which
was otherwise reviewed by us. In addition, our
analyses are not and do not purport to be
appraisals of the assets, stock, or business of
i-VAULT Round Table. The information in this
presentation does not take into account the
effects of a possible transaction or transactions
involving an actual or potential change of
control, which may have significant valuation and
other effects. Delete last sentence if
presentation involves an actual change of
control JPMorgan is a marketing name for
investment banking businesses of J.P. Morgan
Chase Co. and its subsidiaries worldwide.
Securities, syndicated loan arranging, financial
advisory and other investment banking activities
are performed by J.P. Morgan Securities Inc. and
its securities affiliates, and lending,
derivatives and other commercial banking
activities are performed by JPMorgan Chase Bank
and its banking affiliates. JPMorgan deal team
members may be employees of any of the foregoing
entities.