E_GOVERNMENT

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E_GOVERNMENT

• ZEINAB HOSSEINI

• Present by

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Also known as

• e-Government
• digital Government
• online Government
• transformational Government

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E-Government A Definition

• E-government the ways and means in which public
  sector institutions (governments) use information
  and communication technologies(ICT) to deliver
  services and informationto the public.

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Examples of Services

• Payment of tax online.
• Register change of address, births and
• marriages.
• Information on health services.
• E-education.
• E-election.
• E-votinge.
• E_engage.
• and etc

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Levels of e-Government

• There are four levels

• G2C (Govt to Citizen)

• G2B (Govt to Business)

• G2G (Govt to Govt)

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Levels of e-Government(cont.)

• There are four levels (cont)
• IEE (Internal Efficiency and Effectiveness)

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Basic Architecture

• The architecture required for an e-government
  system has the following components
• Portal An integrated website that acts as a
  gateway for a broad range of services for
  citizens and business users.
• Access devices Electronic services and
  information could be accessed by telephone, PC,
  PDA,kiosks,call center,e-mail, etc.

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Basic Architecture (cont)

• Government intranet Should be linked to the
  various departments in a government agency and
  integrate internal databases.
• Government extranet Connects the government
  agency with the public, companies, and other
  users, such as universities, libraries, etc.

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Objectives of e-Government Programs

• Improving the quality of government services.
• reducing processing time.
• Increasing government transparency by making it
  easier to access government information.
• Enhancing the state's response capacity.
• expanding its coverage by allowing it to provide
  more information and reach localities where it
  does not yet have a presence.

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Objectives of e-Government Programs (cont)

• Saving time, money, and other resources for the
  state, as well as for the public and businesses,
  as a result of improved efficiency.

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How to Establish an e-Government Program?

• Centralized implementation model
• Decisions are made by top officials in the
  executive branch. For example, an e-government
  ministerial board can be formed.
• A master plan is drawn up, and government
  agencies are instructed to develop their own
  applications in line with it.
• Technological standards are determined by a
  supervisory body.

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How to Establish an e-Government Program

• Decentralized model implementation
• Each government agency develops its own plans,
  based on its own priorities or criteria.
• Each agency determines the contents of its
  applications and how they will be used.
• Innovations are gestated from within the agencies
  themselves.

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Challenges to Overcome

• Depending on a country's economic, social, and
  technological reality, before an e-government
  program can progress, it must overcome a series
  of challenges, such as
• Low Internet penetration.
• Infrastructure restrictions.
• Concerns regarding privacy and security.
• Limited number of qualified IT specialists.

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Challenges to Overcome(cont)

• Lackluster efforts to modernize the state.
• The absence of a suitable legal foundation.
• Limited dissemination of information on the
  nature, types, and benefits of e-government.

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Example of e-Government Applications

• Portal for Online Transactions
• Problems being targeted
• Need to go to several different government pages
  to carry out online transactions.
• Both portals and individual pages offer little
  interaction with users. Hence, citizens continue
  to carry out transactions at government offices.
• Objective To offer a one-stop portal where
  citizens can access information and carry out
  transactions with respect to government services.

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Example of e-Government Applications(cont)

• Electronic Access
• Problems being targeted Only a small
  percentage of the population has Internet access
  this presents a major obstacle for implementing
  an e-government model intended to reach most the
  population
• Objective To increase the number of access
  points with Internet access or kiosks/terminals
  in government offices.

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Example of e-Government Applications(cont)

• Government Intranet
• Problems being targeted The lack of electronic
  communication between government agencies delays
  processes and raises the cost of communication
  and management. Moreover, although many state
  agencies use technological tools, principally
  e-mail and webpages, further efforts need to be
  undertaken for these technologies to provide
  support for internal administration, for certain
  definitions to be standardized, and for other ITs
  to be used.
• Objective To introduce the use of ITs, thereby
  encouraging increased efficiency and efficacy in
  the management of public institutions.

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Example of e-Government Applications

• E_Procurements
• Problems being targeted Procurement bidding
  processes have traditionally been carried out
  with printed material, with the state devoting
  budgetary resources to publishing and printing
  forms and bidding conditions. Similarly, there is
  a lack of trust in the transparency of bidding
  processes themselves, and in the announcement of
  awards.
• Objective To develop a model by which goods
  and services procurements can be handled
  electronically.

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e-Government meeting public needs

• As citizens become more internet aware and gain
  experience and confidence of private sector
  online services, they will become less tolerant
  of poor, impersonal services in the public sector
• In the digital age public services need to be
  available instantly, accessible 24/7, from home
  or work
• Its about making the transition from the
  industrial society to the emerging information
  society.
• Poor web-sites will not suffice, remember that
  private sector customers are also our customers

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the future of digital govt

• M-government Mobile Government
• System Combination of portable mobile devices
  and wireless Internet access
• Devices PDAs, cellphones,Tablet PC
• Wireless Cellular, Wi-Fi, Bluetooth, Satellite,
  Infrared (IR)

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• E_government in IRAN...

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• Thanks for your attention