Supercharging Effectiveness and Making New Changes Stick

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Super-charging Effectivenessand Making New
Changes Stick

• Utilizing Emotional Intelligence Found in Whale
  Done and Fish Sticks

Presented By Debbie Smith
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What is Emotional Intelligence?

• Knowing your emotions
• Managing your emotions
• Motivating yourself
• Recognizing and understanding other peoples
  emotions
• Managing relationships and emotions of others

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Emotional Intelligence through

• Personal Competence
• ?Self awareness
• ? Self regulation
• ?Self motivation

• Social Competence
• ? Social awareness
• ? Social skills

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The ABCs of Performance

• A Activator
• ? Whatever gets performance going
• B Behavior
• ? The performance that occurs
• C Consequence
• ? Your response to the performance

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Activator
Behavior
Consequence
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Four Kinds of Consequences

• ? No response
• ? Negative response
• ? Redirection
• ? Positive response

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The Redirection Response

• ? Describe the error or problem as soon as
  possible, clearly and without blame
• ? Show its negative impact
• ? If appropriate, take the blame for not making
  the task clear
• ? Go over the task in detail and make sure it is
  clearly understood.
• ? Express your continuing trust and confidence
  in the person

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Praise Progress... It's a moving target!
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Which Type Do You Use?

• Whale Done Approach
• Catching people doing things right
• ? Atta-girl/atta-boy responses
• ? Encourager

• GOTcha Approach
• Catching people doing things wrong
• Seagull approach
• Negative attitude
• Fault-Finder

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The Whale Done Response

• ? Praise people immediately
• ? Be specific about what they did right or
  almost right
• ? Share your positive feelings about what they
  did
• ? Encourage them to keep up the good work

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Wake Up and say something positive when
everything is going well
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Making Change StickHow to Adapt to Changing Times

• External energy is necessary at the beginning of
  any large-scale change initiative
• BUT.
• Is only effective for the short term

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Eventually, external energy must be replaced by
natural energy in order for the change to stick
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When Does the New Wear Off?

• The minute a new way of working is
  initiated, the gravity pull of old ways begins.
• In the beginning, novelty can be an adequate
  source of energy.
• Over time a deeper and more sustainable source
  must be found

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You can do it!

• How do you keep customers coming back?
• How do you keep new students enrolling and
  current students successful?
• How do you maintain that attraction for
  customers and employees?

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How?

• You can do it one vision moment at a time
• These are your vision moments

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Talk about IT

• IT is your own personal piece of the vision
• IT needs to be focused, specific, and personal
• You find IT through conversation
• Talking to others about work and about your
  place in that vision

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Questions that may spark IT

• What are we creating here with our precious life
  energy?
• To what are we committed?
• What is my role inside the vision?

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More Questions to Start IT

• Whats at stake for me?
• What does success here look like?
• How can we support each other to keep from
  backsliding?

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Find IT

• The basic ingredient of any
• vision is the individual IT
• IT is our personalization of
• the vision
• Vision-sustaining energy is released

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So What About IT?

• We think about who we are being while we do the
  work we are doing.

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Live IT

• Once we are clear about our IT, opportunities to
  Live IT are more obvious
• These are our VISION MOMENTS

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Coach IT

• Coaching is a gift we give to others
• It keeps our IT strong
• Provides feedback
• It cannot be an ego trip
• We only do it for the vision

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Emotional Intelligence Through Ourselves and
Others

• To know our own emotions helps us to FIND IT
• To manage our own emotions helps us in LIVING IT
• We are motivated through our vision moments
• We recognize others in WHALE DONE approaches and
  COACH IT opportunities
• We can manage relationships and emotions of
  others not by playing Gotcha, but by seeing
  progress, talent, and by praising them.