HBSASB Transition Team

1
Transportation IIT Cluster Highways Business
Services Application Solutions Branch Making the
Shift
2
Overview

• Organizational Overview
• Business and IT Drivers
• Critical Success Factors
• Foundation Projects
• Outcomes to Date
• How does this apply in a Municipal Setting?

3
HIGHWAYS BUSINESS SERVICES APPLICATION
SOLUTIONS DELIVERY NETWORK

• Asset Management
• Investment Planning
• Bridge Inspection
• Pavement Distress
• Digital Mapping
• Highway Sign Management
• Linear Highway Referencing
• Accident Information

• Deputy Ministers Office,
• Corporate Services, Operations,
• Policy, Planning Standards
• Administrative Support
• Financial HR Integration Services
• Information Brokering
• Performance Management
• Ministry Record Management

• Land Information Ontario
• Survey Planning
• Environmental Assessments
• Strategic Planning
• Corridor Management

• Financial
• Human Resource
• Engineering
• Construction

• Structural Clearance Load Information
  Supporting Oversize/Overweight Permits

GIS
ELECTRONIC DATA TRANSFER

• Engineering Design
• Estimating
• Tendering
• Quality Measurements
• Maintenance
• Materials Testing

INFRASTRUCTURE MANAGEMENT
HEAD OFFICES
MTO DV OFFICE
Corporate Liaison

• MAJOR ePARTNERSHIPS
• Construction
• Eng. Consulting
• Maintenance

• Systems Integration
• Tier 3 Support

150 Products Services
WIN

• Internet
• www.mto.gov.on.ca
• Internet E-Business
• Registry Appraisal
• Qualification System
• Fire Department Claims
• Library/Research Materials
• Construction Road Conditions

• Systems Integration
• Tier 3 Support

IFIS
INTERNET

• Revenue Collection/Reconciliation (1 Billion
  Dollars Per Annum)
• Distribution Management

SHARED SERVICES BUREAU
INTRANET

• Intranet
• Ministry Services

ELECTRONIC DISTRIBUTION
PATROL YARDS
INTERACTIVE VOICE RESPONSE
SERVICE QUALITY STANDARDS
BUSINESS TREND ANALYSIS

• Road Maintenance
• Conditions

• Engineering Research
• Construction Plans
• Performance Appraisals
• Briefing Notes
• Correspondence
• Bank Deposits

• Road Conditions
• Construction Reports
• Emergency Closures

CALL CENTRE

• Correspondence Tracking

• Carrier/Commodities
• Service Quality
• Traffic Volume
• Vehicle Accidents
• Resource Management

• Tier 2 Support
• Tier 3 Support

September 2004
4
Business Drivers for Change

• Asset Management Framework
• Outsourced Business Model
• E-Ontario Strategy
• Land Information Ontario
• Performance Metrics
• Results Based Planning

5
IT Challenges

• Two tier applications built on legacy technology
• Application deployment and operational support
  difficult
• Many programming languages, development practises
• Lack of architectural standards and capacity
• Business and technical knowledge in the heads of
  external consultants
• IT not engaged in business planning

6
Critical Success Factors

• Change leadership
• Commitment
• Communications
• Vendor Support

7
IT Principles and Directions

• Improve cost effectiveness, quality and speed of
  delivery thru the adoption of industry standards
  and best practices.
• Develop new service-oriented applications that
  are integrated both from a technology and a
  functionality perspective.
• Adopt Object-Oriented iterative and
  component-based development approach
• Develop and extend internal skills and minimize
  dependency on external resources and expertise.
• Develop n-tier applications which can be easily
  deployed to both internal and external clients
• Focus on integrated tool suites maximizing
  re-use, interoperability and minimize integration
  effort
• Adopt / Extend/ Strengthen standard project
  management practices and QA framework
• Applications and data should be GIS aware
• Incorporate architecture disciplines into
  Branchs way of life

8
Foundations

• A set of foundation projects to deliver
  architecture, methodologies, standards,
  processes, tools and training in support of
  HBSASB moving forward with its vision for
  solution development support
• Adopt an Object-Oriented, iterative, model driven
  and component-based development approach
• Lays groundwork for our Break Thru projects

9
FoundationsBusiness/Data Architecture

• A standards-based, set of consistent and always
  current Business and Data architecture artifacts
• Structured knowledge of business is of
  substantial value to re-engineering and business
  improvement projects
• Data architecture standards and consistency
  results in integration, re-use, data sharing,
  lower costs

10
FoundationsApplication/Security Architecture

• Definition of the application and security
  architecture artifacts required for .Net software
  engineering
• UML model/diagram driven to support service
  oriented architecture, re-usable components, web
  services
• Addresses n-tier logical architecture, patterns,
  checkpoints, Authentication Authorization
  directory services, enterprise reporting

11
FoundationsTechnical Architecture

• Design and implementation of a technical
  architecture to support Dev/Test/UAT/Prod
• n-tier, .Net based
• Replace aging technology
• Web, application and database servers
• Windows 2003, IIS, Active Directory, SQL Server,
  Oracle
• Blade and SAN technology

12
FoundationsSDLC / Quality Assurance / Testing

• Integrate and extend the existing QA Framework
  with PUP (incl. OOAD and UML)
• Iterative development/software engineering
• Application testing strategy separate from
  development environment (e.g. scripted testing,
  defect tracking)
• Facilitates the development and use of
  standardized processes and knowledge
• Assist with activities that demonstrate that an
  IT artifact meets all quality requirements
• Inspires the confidence of staff, managers, and
  clients by ensuring our success
• Checklist of all deliverables

13
FoundationsTools

• Establish an appropriate toolset to support all
  phases of the SDLC (includes MS Visual Studio,
  Rational suite of products)
• Develop a strategy to address management of
  tools, licensing, funding and training
  requirements

14
FoundationsNotes Migration

• Prove that .NET has components to replace
  collaboration and workflow strengths of Lotus
  Notes
• Develop a migration strategy
• Selection of .NET based workflow engine to
  replace Notes

15
FoundationsTraining

• Training strategy that will ensure all staff are
  fluent with the new frameworks, tools and
  processes
• Strategic partnership with triOS to execute
  strategy
• Identification of skills requirements by roles
• Staff assessments and gap analysis
• Just-in-time training based on project
  involvement
• Combination of classroom and on-line learning
• Mentoring services to put the theory in practise.
• Testing to measure effectiveness of training
• Certification

16
Outcomes to Date

• Organization is Turned on to the challenge
• Cultural shift by business and IT
• CIMS.Net Iteration 1- Complete
• AIS.Net to be completed by December
• Adoption of new delivery methods, industry best
  practises, reuse, common components, web services
  well under way

17
To Promote the Sharing of the Functionality and
Information
18
To Promote Reusable Software Assets Program
19
To Promote Standards, Architectural and Design
Patterns and Best Practices
20
Other Strategic Initiatives

• Strategic Application Business Plan
• GIS Strategic Plan
• Application Migration Roadmap
• Published architectural standards and services
• Consultant Fee for Service Conversion

• Integrated Highway Inventory and Linear
  Referencing System RFP

21
So what! We work in the Municipal Sector?

• There is room for sharing and expanding your
  application assets and artifacts beyond data
  standards such as MIDS
• Public infrastructure organizations should
  consider constructing and sharing common
  building block components, assemblies and
  services
• With enough mass, the IT vendor/consulting
  industry may consider this to be a niche market
  with opportunities to sell plug and play
  business components

22
Contact Information

• Howard Bertrand, Director
• Highways and Business Services Application
  Solutions Branch, Ministry of Transportation
• Email
• Web Site