Welcome to BA205

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• Welcome to BA205
• Business Communication using Technology

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Topics for Week 1

• Introductions
• Course Syllabus and Course Outline
• Communication Foundations
• Ethics

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Introduction Activity

• Form groups of 4-5 people.
• Introduce self.
• Identify at least 4 things that you all have in
  common.
• Identify a spokesperson to report out.

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Building Your Communication Skills
Instructor
Textbook

• http//www.sba.pdx.edu/
• PowerPoint presentations covered in class
• Assignments
• Study Guides
• http//prenhall.com/bovee
• Online quizzes
• Glossary of key terms

Useful Resources
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Effective Business Communication
Process of sending and receiving messages that
are understood and stimulate action or encourage
the receiver to think in new ways.
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Why do YOU need good communication skills?
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Trends in the Workplace
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(No Transcript)
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The Communication Process
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Balancing Between Speaking and Listening
Speakers responsibility Listeners responsibility
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The Listening Process
Message
Interpreting
Remembering
Receiving
Evaluating
Responding
Feedback
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Activity Barriers to Listening

• Form groups of 3 people.
• Identify barriers to listening.
• Give an example of a time when each barrier was
  present.

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Barriers to Listening
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So True!

• One of the best ways to persuade others is with
  your ears by listening to them.
• --- Dean Rusk
• The reason why we have two ears and one mouth is
  that we may listen the more and talk the less.
• ---Zeno of Citium

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Nonverbal Communication
Effective oral communication includes words,
voice and non-verbal language. Studies show
7 is based on words
38 is based on voice quality
55 is based on non-verbal language
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Nonverbal Communication
Complement Verbal Language
Reveal Hidden Meanings
Enhance Multicultural Communication
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Understanding is shaped by. . .

• Communication climate
• Context and setting
• Background, experiences
• Previous knowledge
• Values, beliefs, culture

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Building Business Communication Skills
Ethical Considerations
Audience-Centered Approach
Intercultural Sensitivity
Workplace Sensitivity
Communication Technology
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Committing to EthicalCommunication
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Recognizing Ethical Choices
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Question To Ask Self

• Are my actions legal?
• Am I being fair and honest?
• How will I feel about myself afterwards?
• How will this look in the newspaper?
• How would I feel if my friends and family knew
  what I was doing?

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Activity Unethical Behavior

• Form groups of 4-5 people.
• Write a brief description of unethical behavior
  that you have read about or experienced.
• Give the description to another group to identify
  the type of the ethical dilemma.
• Identify the most ethical way to respond to this
  dilemma.

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Making Ethical Choices
Individual Employees
Corporate Management
Policies and Structures
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Audience-Centered Approach
Focus on Audience
Be Respectful
Observe Etiquette