ASE Technician Certification: An Inside Look

1
ASE Technician Certification An Inside Look

• Presentation to
• Arkansas Truck Association Maintenance Council
• Springdale, AR
• January 9, 2007
• Chuck Roberts
• Executive Director, Industry Relations

2
Agenda

• ASE Background
• Certification Program Features
• Value Proposition
• Questions

3
ASE Mission

• Established in 1972 as a non-profit organization
  dedicated to improving the quality of automotive
  service and repair through the voluntary testing
  and certification of automotive service
  professionals.

4
ASE Background

• Founded as alternative to mandatory technician
  licensing
• NADA/MVMA founding fathers
• Voluntary program
• Supported and endorsed by OE manufacturers and
  aftermarket

5
30 Years of Growth
1972
2006

• 4 Tests
• 163 Test Centers
• 1 Test Area

• 49 Tests
• 750 Test Centers
• 11 Test Series

6
Test Series

• Automobile
• Medium/Heavy Truck
• Collision Repair / Refinishing and Estimating
• Engine Machinists
• Parts Specialists
• Alternate Fuels
• School Bus
• Truck Equipment
• Specialty Series
• Service Consultant
• Transit Bus

7
Certification Defined

• Passing Score
• 2 Years Work Experience
• Good For 5 Years

8
Industry Involvement

• Definition / Design
• Development
• Maintenance
• Passing Score

• Technical Competence
• Job-related
• Credibility

9
Workshop Profile

• 15-20 Subject Matter Experts (SME)
• 40 working practitioners
• Facilitated by ASE Technical Staff

10
Test Question Development

• Questions Address Diagnosis Repair
• No Product-Specific Questions
• No Theory Questions

11
Test Question Validation

• Consensus of Workshop Group
• Embedded in ASE Exams
• Not Considered in Scoring
• Performance Tested
• Difficulty Level Established
• Discrimination Ability Determined

12
Its More than a Patch

• NATEF Certification for Vocational Education
  Programs
• CASE Certification for Training Providers CEUs
  for Training
• Blue Seal of Excellence Recognition Program
• Team ASE

13
ASE Value Proposition

• 2005 Validation Study
• Ongoing validation studies show positive
  correlations between the number of ASE
  certifications held by a technician and each of
  these indicators.
• Accuracy
• Productivity
• Performance
• Compensation

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Value - Accuracy
15
Value - Productivity
16
Value - Performance
17
Value - Compensation
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Other Value Metrics

• Total Parts Cost
• Returned Parts
• Breakdowns
• Overtime
• Turnover
• Other?

19
Parts Effect
City of Salisbury, NC
20
Success Story
vehicle maintenance costs have dropped 32
while fleet quality has improved by 40 on
chassis audit scores and 11 on equipment
scoresAt the same time, breakdowns have
decreased from an average of two per truck, per
year, to one every four years.
Florida Power Light
21
Success Story
We are able to attract better caliber
technicians, resulting in fewer comebacks. Our
ASE program is a morale builder for technicians.
Our Fleet size has increased by 1/3 over the last
ten years, without any increase in staff size.
Montgomery County (MD) Department of Public Works
22
Success Story
Department Arizona of Transportation

• 130 - 700 Monthly Stipend
• Turnover Decreased from 35 to less than 5
• Comeback Rate Dropped from 65 to less than 1
• Overtime Reduced by 35

23
W I I F M
Opinions from a recent survey of Fleet Managers
96
Preference in hiring ASE Technicians
85
Works more accurately
81
More Likely to FIR, the 1st Time
80
Better Attitude Toward Work
76
Can Handle More Difficult Jobs
75
Better on-the-job Skill
62
Better Work Habits
24
Paper Pencil Test Administration

• Two Test Sessions per year - May and November
• Three nights _at_ 4¼ hrs. each Session
• 750 U.S. locations
• Lowest Cost Professional Credential
• Registration Fee - 32
• Test Fee - 27 (most tests)

25
Test Registration - PPT
Registration Deadline March 31, 2007

• Online _at_ www.ASE.com
• Mail payment registration form to
• ASE/ACT
• P.O. Box 4007
• Iowa City, IA 52244
• Toll free _at_1-866-427-3273 Open March 1, 2007

Visa, MasterCard, American Express or Discover
required
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Computer-Based Test Administration

• Two Test Sessions per year
• January February
• July August
• Five Week Testing by Appointment
• 230 U.S. locations
• Convenient, Flexible, Instant Results

27
Test Registration - CBT
Registration Deadline February 22, 2007

• Test Session Runs to August 22
• Telephone Registration Only
• 1-877-526-6929
• Cost
• Registration Fee - 70
• Test Fee - 37 (most tests)

Visa, MasterCard, American Express or Discover
required
28
Thank you!
For more information visit our website www.ASE.com