Regional CAF Benchlearning Closing Event March 30, 2006, Budapest

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Regional CAF Benchlearning Closing Event
March 30, 2006, Budapest

• Project of the CAF Model
• Implementation in the Slovak Republic
• Frantiek Kajánek
• Civil Service Office, Slovakia

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• European trends and civil service in Slovakia
• stress on raising of organizational performance
  and results,
• approaching customers/citizens, their needs and
  expectations,
• taking different quality tools over from the
  private sector,
• their adaptation and further implementation,
• improvement of image from the public point of
  view.
• Implementation of the CAF Model in PA
  organizations in SR (project since 2003)
  partners
• Civil Service Office (guarantee),
• The Slovak Office of Standards, Metrology and
  Testing
• (coordinator)
• and Slovak Society for Quality (methodist and
  organisator).

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Project CAF - assistance offered to
organizations by partners

• Full organizational, methodological and
  coordination support,
• Complex training offer focused on the CAF Model
  Implementation and quality management in civil
  offices for 4 different target groups,
• 1st, 2nd edition of the CAF Model guidelines and
  CAF Model Application guidelines,
• Possibility to utilize external consulting during
  the self-assessment, possibility of external site
  visit,
• International Quality Conferences in PA in SR and
  Possibility for CAF managers/methodists to take
  part in the competition Top Quality Managers
  2005.

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In 2006 CSO has extended the support for
organizations taking part in the project

• secure attendance of the CSO representative
  during the site visits,
• active assistance at the Action implementation
  plan creation and preparation,
• implementation of the software tool for the CAF
  Model implementation support,
• enabling organizations using the CAF Model to
  take part in the competition National Quality
  Award of SR.

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Three main problems of the CAF Model
implementation done by organizations

• insufficient commitment of superiors in
  organizations,
• CAF team structure,
• creation of Action CAF improvement plans.

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Comparison of EIPA and Slovak scoring
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Comparison of EIPA and Slovak scoring
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Initiatives on the national and European
level (EPAN, IPSG, CAF Expert WG)

• Regional Benchlearning project 2005 (EIPA)
• CAF Model guidelines adaptation 3rd edition
  2006
• Integration of the Conflict of Interest into the
  CAF Model guidelines 2006 pilot project in 2
  organisations
• Software tool for the CAF Model implementation
  support pilot testing project in 3
  organisations

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4th International Quality Conference CAF
Model in Slovakia

• 5- 6 December 2006, CSO, Bratislava
• Contact web sites http//www.upss.gov.sk,
  www.quality-slovakia.sk
• Conference languages Slovak, English
• Conference topics
• experience with the CAF Model implementation,
• benchmarking/benchlearning,
• CAF action improvement plans,
• process mapping, software tools, etc.

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• Thank you for your attention!
• Contact 00421 2 48 28 21 70
• Email address kajanek_at_upss.gov.sk