What is 211

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What is 2-1-1?

• 2-1-1 is an easy to remember telephone number
  that connects people with important community
  information
• The mission of 2-1-1 is to build Americas
  capacity to strengthen the way people access help
  and engage in civic life

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How Did it Come About?

• The Federal Communications Commission (FCC)
  assigned 2-1-1 on July 21, 2000, stating
• "We find that the Information Referral
  Petitioners have demonstrated sufficient public
  benefits to justify use of a scarce public
  resource and we therefore assign 211 to be used
  for access to community information and referral
  services."

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N-1-1 Numbers

• 2-1-1 Community information and referral
  services
• 3-1-1 Non-emergency police and other government
  services
• 4-1-1 Used nationwide for directory assistance
• 5-1-1 Traffic and transportation information
• 6-1-1 Used broadly for repair service
• 7-1-1 Telecom-relay services
• 8-1-1 Underground Public Utility Location or
  telco business
• 9-1-1 Used nationwide for emergency services
• Note "011" and "111" are unavailable because 0
  and 1
• are used for switching and routing purposes.

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While services offered through 2-1-1 vary from
community to community, 2-1-1 provides callers
with information about and referrals to human
services for every day needs and in times of
crisis.
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Community Benefits

• 2-1-1 is a resource for everyone in the community
  24/7.
• There are almost 900,000 non-profit organizations
  in the United States plus scores of government
  agencies.
• 2-1-1 is a useful planning tool.
• 2-1-1 maintains the integrity of the 9-1-1
  system.
• Community access in times of disaster or crisis.

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Typical 2-1-1 Calls

• The mother of a 12 year old seeks counseling for
  her son who is not going to school regularly.
• A single mother is worried about the gas shut-off
  notice she just received.
• A caller is depressed, considering suicide and
  wants help.
• A mother calls looking for after school care for
  her children.
• A young woman with a disability inquires about
  available transportation.

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Typical 2-1-1 Calls

• A caller needs information about applying for
  food stamps.
• A guidance counselor is searching for parenting
  education classes for a teen father.
• A widower is looking for a social group to join.
• A recently retired gentleman is looking for
  volunteer opportunities.
• A caller with a gambling problem seeks services.
• A traveler wants to know how to get a passport.

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National Standards for 2-1-1 Centers

• 24/7 Phone Coverage
• AIRS Standards
• AIRS Accredited
• Certification of staff
• Monitor/track calls
• Provide follow-up to callers

• Comprehensive database using AIRS taxonomy
• Community education
• TTY/Multilingual accessibility

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Source www.211.org
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Great Rivers 2-1-1 Calls

• Information and Referral
• Information
• Referral
• Supportive Listening

• Crisis
• Crisis Intervention
• Supportive Listening
• Information
• Referral

Advocacy
Follow-up
Research
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New Service Area
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Questions

• Any questions, comments??
• Contact Information
• Mary Mundt Reckase
• 608-775-6335
• mmreckase_at_gundluth.org

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www.greatrivers211.org

• Search by
• Keyword
• Agency or service name
• Topic
• Other Features
• Personalized resource lists (sign in options)
• Online agency updating and statistics (Provider
  Portal)