Go8 Conference

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STUDENT SERVICES

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Jordi Austin Elizabeth Capp Helen Harris Sally
Hebenstreit Sandra Norris Michael Shortland Jon
Stubbs Peter Yates
University of Sydney University of
Melbourne University of Queensland University of
Adelaide University of New South Wales Australian
National University University of Western
Australia Monash University

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The Make Up of Student Services ?

• Academic Skills
• Accommodation
• Careers
• Chaplaincy
• Counselling
• Disability
• Equity
• International Support
• Transition

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Student services
Possible misconceptions
The reality
MAXIMISING POTENTIAL

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Maximising potential shaping Go8 Student
Services to meet the challenges ahead

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THE CHALLENGES AHEAD

• Equity students

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THE CHALLENGES AHEAD
Commencing Students 2006 Equity Groups as a
percentage of Total Population

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THE CHALLENGES AHEAD
Increase/(Decrease) Commencing Students 2002 -
2006 Equity Groups as a percentage of Total
Population

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THE CHALLENGES AHEAD

• Equity students
• Retention

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THE CHALLENGES AHEAD
Attrition Rate Amongst Commencing Students 2006

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THE CHALLENGES AHEAD
15,000

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THE CHALLENGES AHEAD

• Equity students
• Retention
• Increasing student numbers in a resource-poor
  environment

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THE CHALLENGES AHEAD

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Maximising potential STUDENTS

• Contribute to the success of students
• Improve the student experience
• Provide a learning environment that is supportive
• Value-add to graduate outcomes
• Assist students with special needs

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Maximising potential Student Services

• Changing of service delivery ethos
• Technology driven
• Transition from silo approach to holistic
• Educative
• Evidence based programs subject to assessment

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Maximising potential STUDENT SERVICES G08 GROUP

• Collaboration
• Information sharing
• Developing joint resources
• Benchmarking
• Cross - training
• Collegiate network

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Maximising potential OTHER G08 GROUPS

• Secretariat
• Data Sharing Network
• Equity
• International
• Digital Futures
• Legal Counsel

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Actions/achievements

• PROJECTS UNDERWAY
• Benchmarking
• Commonalities across services
• Best practice in transition/student engagement
• Recent budget implications

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Actions/achievements

• PROJECTS PLANNED
• Quality Assurance of services
• Educational technology platforms
• Joint resources
• Business case for cross institutional support

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The future
Responsive to Government priorities
Attitude and cultural change
Educational Focus
Broader in Scope

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