Web Systems

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Web Systems for Non-Profit Organizations
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Overview

• Non-Profit Organizations (NPOs)
• What is a NPO?
• An Example of a NPO TEAR
• TEAR Organizational Structure
• Activities typical activities carried out by
  TEAR
• Software in NPOs
• Features typical functions of systems
• Challenges issues and problems faced
• Research
• Progress Summary whats been done so far
• Future Directions where to go from here

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NPOs What is a NPO?

• NPOs
• Declares no profits
• Uses revenues available after operating expenses
  in service to the public interests
• Tax-exempt (within Government Regulations)
• Organization must be charitable, educational,
  scientific/environmental, or religious.
• about.com 1
• Examples
• Charitable TEAR, World Vision, Oxfam
  International, Red Cross and etc
• Educational Educator network for kids,
  disadvantaged and the poor
• Scientific/Environmental Green Peace
  International
• Religious Churches, Mosques, Temples and etc

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NPOs TEAR

• TEAR Australia is a movement of Australian
  Christians responding to the needs of poor
  communities around the world
• TEAR supports the initiatives of other Christian
  groups, including churches, relief and
  development agencies and community-based
  organisations, which are working with the poor in
  their communities.
• TEAR 4

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NPOs Organizational Structure
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NPOs Activities

• Board Sub-Committees
• Strategic Planning, Policy Planning, and
  Leadership
• Australian Overseas Programs Department
• Fundraising/Advocacy/Campaigns, Relationship
  Management (Donors, Staff, Volunteers, Partners,
  and Sponsors), Project Management, Public
  Relations (Government/General Public), Disaster
  Relief (Asian Tsunami, Sudan), and Community
  Development (Education, Water/Sanitation, Youth
  Development, Urban Development, Community Health,
  and Drug Rehabilitation)
• see http//www.tear.org.au/osprograms/index.shtml
  for more details
• Finance and Administration Department
• Accounting, Budgeting, and Human Resource
  Management

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Software in NPOs Features

• User\Relationship Management
• In General Profiles, user account renewal/Track
  lapsed memberships, and subscription
• Volunteers profiles, service assignments/scheduli
  ng (match available volunteers to schedules or
  assignments), service record, training and
  contacts management 6
• Staff profiles, task assignment/record, payroll,
  training and etc
• Donation Management
• Online donation collection, pledge tracking,
  automated acknowledgements and receipts, donor
  targeting, membership lists and reports (donor
  details/history and etc)
• Fundraising/Advocacy/Campaigns
• awareness building, follow-up, grant proposal
  management, tracking reports appeals

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Software in NPOs Features

• Reporting Tools
• financial summary, project summary, appeal, grant
  and campaign performance analysis
• Other Features Admin, Finance, Human Resource
  Management
• Example of Popular NPO Systems
• DonorPerfect, Blackbaud Edge, Interpid Andar,
  StarSoft Donor Works, Tower Care Donor Pro and
  many more

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Software in NPOs Challenges

• Cost

Figure 1 Non-Profit Grantland Cartoons 2
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Software in NPOs Challenges

• Public Relations Donor Relationship Management

Figure Non-Profit Cartoon Stock 3
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Software in NPOs Challenges

• Lack of Finances gt Lack of Resources, Expertise
  and so on
• Lack IT Strategy
• Distorted Public Image
• Poor Performance in Fundraising
• Integration (Internally, Externally
  NPO-Government, NPO-Donor, NPO-NPO,
  NPO-Volunteers)
• Poor General Administration Processes
• Staff and Volunteers (Human Resources Management)
  Recruitment/Retention/Management/Training
• Online Volunteering (cyber service, online
  mentoring/tutoring, teletutoring, work design and
  so on)
• Online Fundraising

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Research

• Progress Summary
• My Portal, http//www.ee.usyd.edu.au/jcheng
• Involvement with TEAR
• Requirements Document for TEAR (just started)
• Framework Evaluation Document (just started)
• Features Document for NPOs
• Short-Term Plans
• Further investigation into Online Volunteering
  and Online Fundraising
• Conferences and Workshop Summary
• Project Proposal (Draft) problem statement,
  scope, justification, background,
  milestone/deliverables and project schedule
• Evaluate Application Framework (based on
  Requirements Document and Research Proposal)

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References

• 1 Non-Profit Charitable Orgs, URL
  http//nonprofit.about.com/
• 2 Grantland Cartoons, URL http//www.grantlan
  d.net/
• 3 Cartoon Stock, URL http//www.cartoonstock.
  com/
• 4 TEAR, URL http//www.tear.org.au/
• 5 Donor Perfect, URL http//www.donorperfect.
  com/
• 6 Sheri Wilensky, Learning and Sharing with
  Technology, E-Volunteerism Electronic Journal,
  URL http//www.e-volunteerism.org/quarterly/02oct
  dec/training3a.php
• 7 Rick Lynch, "Volunteer Retention and
  Feelings of Connection", E-Volunteerism
  Electronic Journal, URL http//www.e-volunteerism
  .org/fall2000/lynchintro.php
• 8 Jason Cheng's Portal, http//www.ee.usyd.edu
  .au/jcheng
• 9 Independent Sector, http//www.independentse
  ctor.org/

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Suggestions? Comments? Questions?
Thank you!