CIG - Open Day An Introduction to Swets

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CIG - Open DayAn Introduction to Swets
25-06-08
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Commercial Update Swets in the UK

• Biggest subscription agent in UK
• Corporate Sector - over 350 customers (700
  sites)
• Generating over 11 million sales annually
• Approximately 20 staff dedicated to the corporate
  market
• Client Services
• Business Solutions Team

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Swets The World with Without
Vs
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How are we delivering this?

• SwetsWise Subscriptions is at the
• core of our product offering.
• and can be linked into our range of
• additional products

A range of additional tools to meet your
requirements
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SwetsWise Subscriptions - Homepage
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• Quick links to search and order titles as well as
  view your current subscriptions, renew, cancel or
  claim online
• Your personal overview screen that displays
  current subscriptions, outstanding claims
  requests, and items in your shopping cart.
• Advanced search displays a number of options for
  searching keyword, title, ISSN, and publisher.
• Reports can run a number of reports on your
  subscriptions, financial details and subject lists

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How are we delivering this? A complete solution

• Third Party Relationships
• Newsstand / Daily Deliveries
• Books
• Online Newspapers
• E-Books MyiLibrary
• Plus a host of additional Publisher Packages

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Additional Services

• Book Loose-leaf Supply
• Swets partner Brand Company for the supply of
• All Books, Stationery office publications,
  Loose-leaf, Reference books, OECD material, Many
  overseas books, Specialist reports, Government
  information etc.
• PressDisplay
• View up to 650 leading Newspapers and Magazines
  online, in their original format on the day of
  publication.
• - Newspaper look and feel
• - Up to 60 days back issue access
• - 38 different languages from 76 countries
• - Cost efficient means of viewing and searching
  news from
• around the world

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Swets E-books

• Increased demand from end-users customer base
• Desire to create a Single Solution for Journals
  and E-Books, across one interface
• Over 32 e-Book packages collections
• - Chemistry
  - Technology
• - Intergovernmental Organisations -
  Business Economics

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Delivering service excellence OPEX projects

• Six key projects to improve service 2007 to
  2010
• Automate routine processes
• Move from print to electronic communication where
  possible
• Focus on quality and getting it right first time

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Our service offering

• Designated Customer Account Manager (CAM)
• Dedicated email address
• Two tiered service level Client Services and
  CAM
• Regular service review update meetings
• Flexibility of service, including invoice
  requirements
• Access to SwetsWise Subscriptions

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Benefits to our customers

• We manage the whole cycle from ordering,
  renewing, claiming and paying/processing invoices
• One point of contact, reducing workload and
  administration costs
• One single invoice
• Negotiation with publishers on your behalf
• Instant access to management reports, providing
  up to date information
• Consolidation of supply

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Swets Simplifies Thank you