V911 Building a Foundation

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V9-1-1 Building a Foundation

• Matt Wilson
• 1/1/2006

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VoIP E9-1-1 Why the Challenge for 9-1-1?

• Where is the caller?
• Inherent Functionality of VoIP
• Which PSAP should receive the call?
• Approximately 6,000 plus PSAPs across the country
• How to get the call to the PSAP?
• Approximately 500 Selective Routers (Dedicated
  9-1-1 network)
• What information to deliver with the call?
• Public Safety Needs

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Technical and Business Needs for Comprehensive
Coverage

• Selective router access agreements to deliver the
  call natively through the 9-1-1 infrastructure
• SR Access is only one piece of the puzzle
• 9-1-1 service provider provisioning agreements
  for call routing instructions
• Shell record provisioning and management
• Network connectivity to deliver VoIP customer
  records to the PSAP
• 9-1-1 call delivery on behalf of VSPs to delivery
  voice and data to the PSAP

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Technical and Business Needs for Comprehensive
Coverage and E9-1-1

• 3 Key Components to E9-1-1 for VoIP Coverage
• Selective Router Access
• SR Access is only one piece of the puzzle
• Agreements required to deliver call natively
• ALI Provisioning
• Agreements with 9-1-1 service provider for call
  routing instructions
• Shell record provisioning and management
• ALI Steering and Network connectivity
• Agreements to deliver VoIP customer records to
  the PSAP
• 9-1-1 call delivery on behalf of VSPs over
  Intrado 9-1-1 Network

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V9-1-1 MSAG Valid Address Delivery to the
Dispatcher

• The importance of MSAG delivery with VoIP 9-1-1
• MSAG address is used by the PSAP to trigger
  downstream processes and that can include
  dispatch decisions based on understanding of
  location of MSAG address vs. civil address
• CPE and equipment at the PSAP are configured for
  receipt of MSAG valid addresses and Civil
  delivery could cause truncation leading to
  dispatch problems
• Delivering an MSAG valid address requires close
  cooperation with regional/local jurisdictions
• Requests for changes/adds to individual county
  coordinators
• Close communication between Intrado Data Analysts
  and the jurisdiction enable up to date MSAG
• Ongoing maintenance required due to changes from
  new build-outs on streets and relevant changes to
  addressing
• Intrado averages over 500,000 updates to the
  9-1-1 database on a daily basis
• Many of the changes require MSAG updates on
  behalf of the jurisdiction involved
• The delivering calls to the PSAP without the MSAG
  valid address to the PSAP falls short of what is
  required for public safety class E9-1-1 for VoIP

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Solution Requirements

• Consistent with existing FCC Order
• Comprehensive
• 1) Native 9-1-1 Network Call Delivery
• 2) Full MSAG Address Management
• 3) Call Routing Determination
• MSAG-valid address and call back number
  providedto PSAP (Enhanced 9-1-1 for VoIP)
• Fits with public safety process and procedures
• Nationwide deployment plan

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Comprehensive V9-1-1 ServiceScaleable and
Flexible

• VPC functionality Integrate with Customers
  Existing Network Connectivity
• Provisioning of subscriber records
• Call routing capabilities
• Dynamic ALI and ALI steering
• pANI (ESQK) administration and assignment
• 24x7 support infrastructure
• Call Delivery Capability
• Provide regionally distributed access points for
  aggregating VoIP 9-1-1 traffic into the Intrado
  V9-1-1 Mobility Services network for easy handoff
  of VoIP 9-1-1 calls on behalf of our VSPs
• Flexible Inbound interface options (PRI and SIP
  Handoff)
• Enables delivery of calls to selective routers on
  behalf of VSPs

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Thank You!

• Questions Discussion

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