Casualty Services

1
Casualty Services

• SMSgt Ramon Roldan and
• MSgt Tracey Derrickson
• ARPC/DPPE

2
Casualty Charter

• Provide prompt reporting, dignified and humane
  notification, and efficient, thorough and
  compassionate assistance to family members

3
Overview

• Seven Functions of Air Reserve Component Casualty
  Program
• Casualty Status
• Casualty Reporting
• Casualty Assistance Checklist
• Application/Processing Benefits and Entitlements
• Obtaining Casualty Documentation
• Condolence Letters
• Retiree Deaths

4
Casualty Status
5
Casualty Status

• Determine the members duty status
• If status is
• Active Duty (AD)
• Active Duty for Training (ADT)
• Inactive Duty Training (IDT)
• Performing authorized travel directly to or from
  such duty
• Report to HQ AFPC/DPWCS (Randolph AFB TX)

6
Casualty Status

• If status is
• Non-duty (Guard/Reserve)
• Retired Air Reserve Component member not eligible
  to receive retirement pay (Gray Area)
• USAFR participating members (Unit Assigned/IMA)
• USAFR nonparticipating member
• Report to HQ ARPC/DPPE (Denver CO)

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Casualty Reporting
8
Casualty Reporting

• CARs and Units will coordinate and provide all
  documents to HQ ARPC for personnel in the
  following categories
• Non-Duty (Guard/Reserve)
• Retired Air Reserve Component member not eligible
  to receive retirement pay (Gray Area)
• USAFR participating members (Unit Assigned/IMA)
• USAFR nonparticipating member

9
Casualty Reporting

• Prepare DCIPS message according to AFPC
  procedures
• Send all messages (Initial/Supplemental) to the
  following account casualty.arpc_at_arpc.denver.af.mi
  l
• (E-mail goes to everyone in the office)
• Receipt confirmation of message will be
  automatically provided

10
Casualty Reporting

• Casualty Messages
• Initial Death Report Message
• Supplemental Death Report Message
• Multiple Reportable Casualty Report
• VSI/SI/NSI Casualty Report
• DUSTWUN Missing
• Mass Casualty Report

11
Casualty Reporting

• Initial Death Report
• Scenario

12
Casualty Assistance Checklist
13
Casualty Assistance Checklist

• Purpose of the checklist
• Official historical recording of assistance and
  benefits provided to NOK
• Assists with answering questions years after the
  case is closed
• Used to transfer and close case files
• Maintain as a permanent part of casualty record
  at HQ ARPC

14
Casualty Assistance Checklist

• General Information
• CARs must type and complete Form 58 accurately
  and explain denied benefits or unusual situations
• Ensure every contact made with the NOK or
  agencies is fully documented in item 11
• Use bond paper to continue remarks. Place the
  members name, grade, and SSN at the top of the
  page
• Use instructions in AFI 36-3002, Casualty
  Services, Attachment 21 to complete each item

15
Application/Processing Benefits and Entitlements
16
Benefits and Entitlements

• Reserve Component Survivor Benefit Plan (RCSBP)
• Servicemembers Group Life Insurance
• Family Servicemembers Group Life Insurance
• Social Security

17
Benefits and Entitlements

• Reserve Component Survivor Benefit Plan
• RCSBP is a monthly annuity paid by the Air Force
  to the surviving spouse or eligible children of a
  member who has passed away
• The initial annuity paid to a surviving spouse is
  equal to 55 percent of the retired pay to which
  the member would have been entitled based upon
  years of active service if the member had retired
  on the date of death. The annuity is reduced by
  the amount of the monthly Dependency and
  Indemnity Compensation payment awarded and paid
  to the surviving spouse by the VA
• The annuity is paid until the spouse dies or
  suspended upon remarriage before age 55

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Benefits and Entitlements

• Servicemembers Group Life Insurance
• The service member determines amount of SGLI
  coverage from 50,000 up to a maximum of
  400,000. (Some members decline coverage)
• The Office of Servicemembers Group Life
  Insurance (OSGLI) processes and pays claims under
  the jurisdiction of the Department of VA

19
Benefits and Entitlements

• SGLI Claims Procedures
• Non-Duty Status
• To file a claim for SGLI, complete Form SGLV
  8283, Claim for Death Benefits
• Fax the form, a copy of the Death Certificate and
  current SGLV 8286 to HQ ARPC/DPPE DSN 926-6255 or
  Comm 303-676-6255
• Scan and e-mail to casualty.arpc_at_arpc.denver.af.mi
  l

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Benefits and Entitlements

• SGLI Claims Procedures
• 120 Day Retiree
• Retirees are covered for 120 days following
  retirement with no charge to the retiree
• Retirees rated totally disabled on date of
  retirement can retain free SGLI coverage for up
  to 2 years after retirement or until the
  disability ceases to be total in degree
• To file a claim for SGLI, complete Form SGLV
  8283, Claim for Death Benefits
• Fax the form, a copy of the death certificate and
  current SGLV 8286 to HQ ARPC/DPPE DSN 926-6255 or
  Comm 303-676-6255
• OR
• Scan and e-mail to casualty.arpc_at_arpc.denver.af.mi
  l

21
Benefits and Entitlements

• SGLI Claims Procedures
• Claim applications may require one or more of the
  following support documents
• Divorce decree if member divorced within the last
  5 years
• For minor children, documentation of court
  appointed guardian of the childs property or
  estate

22
Benefits and Entitlements

• Family Servicemembers Group Life Insurance
• You may purchase up to 100,000 of SGLI coverage
  for your spouse, in increments of 10,000.
  However, you may not purchase more SGLI coverage
  for your spouse than you have for yourself. For
  example, if you have 50,000 of SGLI coverage,
  you may purchase only 50,000 of SGLI coverage
  for your spouse.
• The Office of Servicemembers Group Life
  Insurance (OSGLI) processes and pays claims under
  the jurisdiction of the Department of VA

23
Benefits and Entitlements

• Family SGLI (FSGLI) claim Procedures
• The following forms are needed to process a claim
  for FSGLI
• SGLV 8283A, Claim for Family Coverage Death
  Benefits
• Death Certificate
• Most current SGLV 8286A, Family Coverage Election
• Most current SGLV 8286, SGLI Coverage Election

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Benefits and Entitlements

• Family SGLI (FSGLI) claim Procedures cont
• Fax the forms and Death Certificate to HQ
  ARPC/DPPE DSN 926-6255 or Comm 303-676-6255
• Or
• Scan and e-mail to casualty.arpc_at_arpc.denver.af.mi
  l

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Benefits and Entitlements

• FSGLI Claim for Children
• The follow forms are needed to process a claim
• Death Certificate
• Most current SGLV 8286, SGLI Coverage Election
• In some cases Birth Certificates
• Fax the form, a copy of the Death Certificate and
  current SGLV 8286 to HQ ARPC/DPPE DSN 926-6255 or
  Comm 303-676-6255
• or
• Scan and e-mail to casualty.arpc_at_arpc.denver.af.mi
  l

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SGLI and FSGLI Forms

• SGLI and FSGLI Claim Processing Forms
• FSGLI Claim Forms SGLI Claim Forms
• SGLV 8283A - SGLV 8283
• Current SGLV 8286 8286A - Current SGLV 8286
• Death Certificate
• FSGLI Claim Forms for Children
• Current SGLV 8286
• Death Certificate
• Birth Certificate (if needed)

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Benefits and Entitlements

• Social Security
• Survivor must call 1-800-772-1213 to schedule
  either a phone interview or an appointment at the
  local SSA office
• SS Death Benefit lump sum determination

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Obtaining Casualty Documentation
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Casualty Documentation

• CARs Responsibilities
• Gathers and distributes the necessary forms and
  supporting documentation for eligible NOK
  claiming benefits.
• Coordination with HQ ARPC prior to submitting
  claim will help determine required documentation
  (AFI 36-3002, Table 5.2)
• HQ ARPC Responsibilities
• Determine Benefits/Entitlements
• Respond to high level inquiries
• NOK inquiries

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Casualty Documentation

• Table 5.2. Where to Obtain Documents on Cause and
  Circumstances of Death.

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Casualty Documentation

• NOTES
• 1. Charge the host base casualty assistance
  account for these official documents.
• 2. To request funding for official documents, use
  the applicable process
• a. Use the base cash purchasing agent.
• b. Fill out an AF IMT 9, Request for Purchase,
  and process it before picking up the documents.
• 3. If you've already paid for the documents, send
  the receipt to the Commercial Services Section of
  your local FSO.
• a. The FSO completes SF 1034, Public Voucher for
  Purchases and Services Other Than Personal, for
  reimbursement for documents (see DFAS-DER
  177-102, Commercial Transactions, Section 10826).
• b. The FSO completes SF 1164, Claim for
  Reimbursement for Expenditures on Official
  Business, for reimbursement of mileage expenses.

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Casualty Documentation

• Primary CAR nearest the place of death will
  assist in obtaining and distributing
  documentation
• CAR providing assistance to the primary CAR will
  request documentation from primary CAR via e-mail
  with ARPC/DPPE as an info addressee
• CARs must comply with requests from other CARs to
  obtain and distribute documentation

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Casualty Documentation

• Preparing Distribution of Documentation
• Copy of members vRED
• Copy of current SGLI form
• Death Certificate
• Marriage Certificate or Divorce Decree (if
  applicable)
• Distributing Documentation
• Within 30 days of death
• Inform ARPC/DPPE and assistance CAR if
  documentation cannot be distributed by suspense
  date

34
Condolence Letters
35
Condolence Letters

• Unit should ensure that the next of kin (NOK)
  listed in items 4 through 7 of the DD Form 93,
  Record of Emergency Data/vRED, receive a
  condolence letter from a commander within 5
  calendar days from date of initial notification
• Unit/Group/Wing CC
• NGB
• HQ ARPC should review a draft of letter of
  Condolence prior to mailing to NOK.

36
Condolence Letters

• Guidance for Preparing Condolence Letter
• Include known facts about the member and if
  appropriate, include complimentary remarks about
• Character
• Personality
• Achievements
• Dont mention posthumous awards, decoration, or
  promotion
• Tailor each letter to the individual case and its
  circumstances

37
Condolence Letters

• The commander may write one letter to all minor
  children living with a members former spouse or
  a guardian
• Use letterhead stationery without captions and
  the personalized format discussed in AFI 37-126
• Date all letters and copies
• Identify the casualty by full grade and name in
  the opening paragraph
• EXAMPLE Airman First Class John J. Smith, Jr.

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Condolence Letters

• CARs Responsibility
• Reviews all condolences letters before the
  commanders mails them to the NOK
• Ensure compliance with AFI 36-3002, Casualty
  Services
• Verify that no conflict exists between
  information previously furnished by message to HQ
  ARPC/DPPE and information in the letter

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Condolence Letters

• Scan and e-mail a copy of the condolence letter
  to HQ ARPC/DPPE the same day the original is
  mailed to the NOK
• Retains a copy of the condolence letters in the
  case file

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Retiree Deaths
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Gray Retiree Deaths

• Reporting Gray Area/ Retiree Death
• Process same as Non-Duty Status
• Send a DCIPS message same day or next duty day
  after learning of death
• Reporting Age 60 Receiving Retiree Pay Death
• Contact DFAS-Cleveland Retired Pay 1-800-321-1080

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Gray Area Retiree (120 Day Deaths)

• Scan e-mail to HQ ARPC/DPPE
• DD Form 93/vRED Record of Emergency Data
• Forms related to SGLI in UPRG/ARMS
• SGLV 8286, SGLI Election and Certificate
• SGLV 8283, Claims for Death Benefits
• Retirement Order
• Death Certificate

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Retiree Deaths

• Reporting General Officer Deaths
• Immediately telephone AFPC/DPWCS upon
  notification and submit a General Officers
  Worksheet
• Complete and submit Retired AF General Officer
  Death Report and scan and e-mail to HQ AFPC/DPWCS
  to DSN 665-2348

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References

• AFI 36-3002, Casualty Services
• AFI 36-3006, Survivor Benefit Plan (SBP) and
  Supplemental Survivor Benefit Plan (SSBP)
  (Active, Guard, Reserve and Retired)
• VAH 29-75-1, Servicemens and Veterans Group
  Life Insurance Handbook
• A Survivors Guide to Benefits TAKING CARE OF
  OUR OWN
• AFPAM 36-3028, Casualty Assistance for Survivors
  of Retired Deceased
• Both critical in the casualty assistance
  counseling process

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References

• http//dodimagery.afis.osd.mil/index.html
• Image number 612640 Casualty Notification DVD

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Contact Information

• ARPC Casualty Office Contact Information
• Casualty.arpc_at_arpc.denver.af.mil
• DSN 926-6576 or 6438
• Comm 303-676-6576 or 6438

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Questions