Chapter 15 Managing Learning for Quality Improvement

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Chapter 15- Managing Learning for Quality
Improvement

• Story Telling, Organizational and Individual
  Learning, Guide for Training Development, Adult
  Learning, Tools, Evaluation

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Topics

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Effective Story Telling

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Effective Story Telling

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Effective Story Telling

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Individual Learning and Organizational Learning

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Training in the U.S.

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Organizational Learning

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Planning Quality Training

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Benefits to the Firm (1)

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Benefits to the Firm (2)

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A Model to Guide Training Development

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Model Overview

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Hierarchical Approaches to Training Design (1)

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Hierarchical Approaches to Training Design (2)

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Adult Learning

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Adult Learning

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Four Assumptions

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Training Tools

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Training Tools

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Training Tools

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Effective Uses for Internet/Intranet

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Factors to Consider in Adult Training

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Evaluating Training

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The Learning Effect

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Organizational Learning and Quality Costs

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Pay-for-Learning Programs (1)

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Pay-for-Learning Programs (2)

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Summary