Professional Teleservices, Inc'

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Professional Teleservices, Inc.

• Recorded Voice Authorization
• Scripted Voice Contracts
• Predictive Dialer
• Inbound ACD

• evodialer.com

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The Evo System
A highly advanced and versatile
Internet-controlled phone system
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evo units are located at the our TOP SECRET
CyberCenter in Tampa, FL., a Telco Hotel with
facilities shared by the major carriers, local
exchanges, and Verizon.
We also have facilities in Toronto, Canada
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Redundant power supplies and diesel generators
ensure that the power, and your presence, never
goes away
Redundant fiber optic voice and data connections
leave the facility in two different directions
with enough bandwidth to download the entire
library of congress in less than one minute.
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Telephone and data lines, power, and systems are
monitored around the clock, 7 days a week, 365
days a year
The CyberCenter facilities are built to withstand
a category 5 hurricane
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PART I

• Predictive Dialing and Inbound ACD
• setting up your system

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Users
Main Menu Users Set up agent IDs and assign
them to campaigns
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Users
Main Menu Users Set up agent IDs and assign
them to campaigns
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Add a new user
Main Menu Users Set up agent IDs and assign
them to campaigns
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Stats
Main Menu Stats View dialer and agents
statistics from your lead files
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Stats Lead files
Main Menu Stats View dialer and agents
statistics from your lead files
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Dialer stats
Main Menu Stats View dialer and agents
statistics from your lead files
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Stats Lead files
Main Menu Stats View dialer and agents
statistics from your lead files
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Agent Stats
Main Menu Stats View dialer and agents
statistics from your lead files
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Leads
Main Menu Leads Upload and manage your lead
files
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Lead Files
Main Menu Leads Upload and manage your lead
files
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Upload a new file
Main Menu Leads Upload and manage your lead
files
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Define Fields
Main Menu Leads Upload and manage your lead
files
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New file added
Main Menu Leads Upload and manage your lead
files
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Open as Excel sheet
Main Menu Leads Upload and manage your lead
files
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Open in Notepad
Main Menu Leads Upload and manage your lead
files
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Download Sales
Main Menu Leads Upload and manage your lead
files
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Campaigns
Main Menu Campaigns Create inbound and outbound
dialing campaigns, assign lead files, view agent
stats
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Campaign List
Main Menu Campaigns Create inbound and outbound
dialing campaigns, assign lead files, view agent
stats
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Create a Campaign
Main Menu Campaigns Create inbound and outbound
dialing campaigns, assign lead files, view agent
stats
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Add Leads to Campaign
Main Menu Campaigns Create inbound and outbound
dialing campaigns, assign lead files, view agent
stats
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Campaign Agent Stats
Main Menu Campaigns Create inbound and outbound
dialing campaigns, assign lead files, view agent
stats
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Campaign Dialer Stats
Main Menu Campaigns Create inbound and outbound
dialing campaigns, assign lead files, view agent
stats
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Campaign Time Stats
Main Menu Campaigns Create inbound and outbound
dialing campaigns, assign lead files, view agent
stats
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Screens
Main Menu Screens Edit telnet screens,
disposition titles and ACD Ringer web screens
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Screen Files
Main Menu Screens Edit telnet screens,
disposition titles and ACD Ringer web screens
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Edit Screen Files
Main Menu Screens Edit telnet screens,
disposition titles and ACD Ringer web screens
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Playback over Web
Main Menu Audio Listen to voice log, scripted
authorizations, or you can automatically record
all calls.
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Access your audio logs
Main Menu Audio Listen to voice log, scripted
authorizations, or you can automatically record
all calls.
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View call logs and data
Main Menu Audio Listen to voice log, scripted
authorizations, or you can automatically record
all calls.
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Playback Calls
Main Menu Audio Listen to voice log, scripted
authorizations, or you can automatically record
all calls.
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Status
Main Menu Status View ACD queue ringer
screens, agents online, minutes used and other
status pages
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Status Options
Main Menu Status View ACD queue ringer
screens, agents online, minutes used and other
status pages
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Users Online
Main Menu Status View ACD queue ringer
screens, agents online, minutes used and other
status pages
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Inbound Queues by DNIS
Main Menu Status View ACD queue ringer
screens, agents online, minutes used and other
status pages
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Inbound Queues by Name
Main Menu Status View ACD queue ringer
screens, agents online, minutes used and other
status pages
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Server Channel Status
Main Menu Status View ACD queue ringer
screens, agents online, minutes used and other
status pages
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Add Pre-paid Minutes
Main Menu Status View ACD queue ringer
screens, agents online, minutes used and other
status pages
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Pricing

• Predictive Dialing 7 per minute (thats for
  actual talk time)
• Toll free agent connect or VOIP 2 per minute
• Recorded calls 25 for each item over 60 seconds
• International callback available

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PART II

• Predictive Dialing and Inbound ACD
• Placing and Taking Calls

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Agents Login Station

• Dumb Terminals
• PCs with Telnet
• PCs with GUI Client
• Inbound ACDs do not require station
• Skeleton VB Apps available
• Third Party GUIs w/data entry

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Agent Login Voice

• Local Call-in, stay connected
• Toll Free Call-in or Call-back
• Voice-Over IP / Cisco SIPP Compliant
• ACD Call-in when callers in queue
• ACD stay connected, first in first out
• ACD Call forwarding
• Broadcast Dial Call forwarding

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Same Outbound Rates to

• US Canada
• United Kingdom
• Germany
• France
• Italy
• Spain
• China and much more!

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Agent Screen - Windows
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Agent ScreenTelnet/Terminal
                                                
                  
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PART III

• IVR Services
• Voice Authorization

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Voice Contract Scripts

• Single Genie Style Recording
• Multi-Part prompted automation
• Interactive Scripts
• Collect Payment Data
• Export Data for payment proceessing
• 9999 Active Scripts per account

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Audio
Main Menu Audio Listen to voice log, scripted
authorizations, or you can automatically record
all calls.
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Access your audio logs
Main Menu Audio Listen to voice log, scripted
authorizations, or you can automatically record
all calls.
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View call logs and data
Main Menu Audio Listen to voice log, scripted
authorizations, or you can automatically record
all calls.
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Playback Voice Authorizations
Main Menu Audio Listen to voice log, scripted
authorizations, or you can automatically record
all calls.
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Pricing

• Simple Voice Recordings 30 each
• Up to 4 prompts 40 each
• Over 4 prompts 50 each
• No charge for download or playback
• Items remain online for 6 months
• Archived offline for 2 years
• Batch downloadable

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PART IV

• Other Services

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Other Services

• Dial-Around Long Distance program
• Voice Mail Services
• Scripted Broadcast Dialing
• Dialing with Call Forward on Contact
• Calling Card Platforms
• Do-Not-Call Firewall (prevents DNC calls even
  on hand-dials)