EITS Process Improvement

1
EITS Process Improvement

• August 5, 2008

2
Objectives

• Re-introduce the Process Improvement Council
  (PIC)
• Discuss the PIC role
• EITS Process Improvement in the next six months
  what to expect
• Resources available

3
Process Improvement Council

• Rehan Khan
• Shawn Ellis Chair
• Sandra Brooks
• Shannon Marable
• Lynn Smith

• David Stewart
• Greg Topp
• George Veeder
• Kim Woods
• Catherine Shircliff - Advisor

4
EITS Process Improvement

• Continuous Improvement Program
• Lessons learned
• We must have the committed resources
• We have good basis to try again
• We are ready to move forward

5
EITS Process Improvement

• Foundation for Success
• Lessons learned Resources Success
• Support from Leadership
• Proven methods

6
EITS Process Improvement

• Plan for continuity
• Process Improvement Council
• Methodologies
• External Drivers

7
EITS Process Improvement

• WIIFM whats in it for me?
• Knowledge
• Inclusion
• Empowerment

8
Process Improvement

• The Six-month Plan what you can expect
• Documentation of key processes begun
• PIC begins improvement projects
• Business Office Process Projects
• Budget Amendments - 6 week project
• Purchasing - 2 month project
• Account Status Reporting - 3 month project
• Teams trained in Six Sigma methodologies
• Creation of a mechanism to capture ALL process
  improvement efforts
• Whether formal or informal, we want to document
  all of the effort put into process improvement

9
Timeline
10
Resources

• Pre-project
• Team training
• Project selection
• Define
• Documentation
• Process Mapping
• Measure
• Surveys
• Data gathering

• Analyze
• Tools
• Metrics
• Improve
• Benchmarking
• Project planning
• Control
• Six Sigma tools
• Documentation

11
How can ITPDS Help?

• Education/Training
• Project Management and Clarity (P Wagman)
• Offered twice annually
• Offered as needed
• Process Management/Six Sigma Methodologies (K
  Camfield)
• Offered twice annually
• Offered as needed
• Support
• Documentation
• Process Mapping
• Metrics
• Project Management

• Surveys/data gathering
• Define phase surveys
• Assistance with data mining
• Facilitation
• Training new teams
• Teaching team skills
• Facilitation to get new teams started

12
ITPDS

• Greg Topp Director
• 706.425.3000
• gtopp_at_uga.edu
• Lynn Latimer Associate Director
• 706.425.2920
• llatimer_at_uga.edu
• Kate Camfield Process Improvement, Quality
  Assurance
• 706.425.2916
• camfield_at_uga.edu

• Jennifer Hudson Logistics
• 706.542.8368
• g1_at_uga.edu
• To Be Determined Research
• Patrick Wagman Portfolio and Project Management
• 706.425.2959
• pwagman_at_uga.edu
• Lili Zhao Assessment/ Dashboards, Capacity
  Management
• 706.425.3041
• lilizhao_at_uga.edu