New Models of Education and Training: Including Mental Health

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New Models of Education and TrainingIncluding
Mental Health
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Introductions

• Jay Paterson, Director of Technology Extension
  Division, Vermont Technical College
• Helen Shea Murphy, Manager of Clinical Education,
  Retreat Health Care

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MissionAs the entrepreneurial arm of the Vermont
State Colleges, TED provides workforce education
management services, customized training and
workforce development in both technical and
leadership areas. Our mission includes a
commitment to flexibility, world-class quality
and customer-focused accessibility.
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Where WeWork
Vermont Ohio California Florida Washington
State Mississippi New York New Hampshire Pennsylva
nia Alabama Maine Virginia Nebraska Arkansas Illin
ois
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Health Care Clients
Barre Technical Center (LNA PCA
II) Cedarcrest Central Vermont Home Health
Hospice Central Vermont Medical Center Copley
Hospital Dartmouth-Hitchcock Alliance Gifford
Medical Center Hartford Area Career
Technical Center (LNA) North Country
Hospital Northeastern Vermont Regional
Hospital Retreat Healthcare Springfield
Hospital Stafford Technical Center (LNA) Visiting
Nurse Alliance of VT NH Weeks Medical Center
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Trends in the Workforce

• Generation X / Generation Y
• Information technology explosion
• Succession preparation
• Competition
• Speed of customer demands
• Globalization
• Outsourcing

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Random Acts of Improvement
Vision Highest Performance Results/Accountabili
ty
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Aligned Acts of Improvement
Vision Highest Performance Results/Accountabili
ty
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Training Plans Meshed with Company Strategic
Plans
Pinnacle Leadership Program
Emerging Leaders Program
Teams Teambuilding
Management Supervisory Series
Organizational LearningNeeds Assessments /
Surveys
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Customer Problem
The Leadership Bench is Shallow
Access to Executive and/or CorporateInformation
The Organization has Internal Talent
TASKAdvance Internal Talent Leadership Skills
Formal Mentoring Relationship
Networking, Social Interaction, Shadowing
Effective Leadership Classroom Experiences
Specific OrganizationalProjects
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Solution to Customer Problem

• Knowledge Transfer
• Mentoring / Coaching
• Experience
• Networking

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Retreat Healthcare TED

• Began 4/04
• Needs Assessment Recommendations
• 12-part Leadership Series for 45 Managers
• Program in Customer Care to Involve ALL Employees
  (400)

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Retreat Initiative in the NEK

• Helen Shea Murphy
• Program to meet psychiatric care needs in the
  Newport and St. Johnsbury

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TED at Northeastern North Country

• Since 5/03 at North Country
• Needs Assessment
• All Employees
• Leadership, Quality Assurance, Project
  Management, Customer Service, etc.
• 50 classes . . . Open enrollment, role based ,
  and department specific
• Since 2/05 at Northeastern Vermont
• Address training identified by NVRH internal
  assessment
• Managers Leaders
• 12-part leadership series

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Innovations and Creative Methodology

• Music
• Kinesthetic experiences
• Visual explorations

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How we help when were not in front

• E Learning
• Ed to Go
• Learning Management System
• Follow-up e-materials
• Web Candy
• www.vtc-ted.org
• Follow-up / Materials
• Books
• Tapes
• Articles

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• The partnership we formed with TED some two plus
  years ago has yielded expectations beyond its'
  original design. We have gained both from the
  economies of scale of moving training on-site and
  from the rapid response we can now provide to new
  training requirements. My only regret is not
  having done it sooner.
• Rick ThekenVice President, Human
  ResourcesCentral Vermont Medical Center

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www.vtc-ted.org