Performance Relationship Map

1
Performance Relationship Map
Business Need Operational Results On-the-Job
Performance

• 1. Should

• 2. Should

Casual Linkage
A specific Business Need is written (example
increase reliability, improve profits, increase
number of students in graduate school) Box 1
expresses the criteria for the operational result
(examples reliability of 98, volume of 26
million, 120 graduate students on the roster each
fall)
2
Performance Relationship Map
Business Need Operational Results On-the-Job
Performance

• 1. Should

• 2. Should

Casual Linkage
What research has indicated is appropriate
Box 2 requires information regarding the type of
performance that people SHOULD demonstrate if the
desired operational results are to be realized.
(examples immediately report quality inspection
results that fall below 3 , use long-cycle sales
techniques, attend 5 recruitment days)
3
Performance Relationship Map
Business Need Operational Results On-the-Job
Performance

• 4. Is

• 3. Is

Casual Linkage
Box 3 identifies the current performance, the IS
of the situation (examples report when rejected
parts falls above 5, use short-cycle sales
techniques, visits one site per semester)
4
Performance Relationship Map
Business Need Operational Results On-the-Job
Performance

• 4. Is

• 3. Is

Casual Linkage
Box 4 represents the current performance that is
a direct result of box 3. If there is a GAP then
there is a need for continued investigation.
5
Performance Relationship Map
Gap Gap

• 4. Is

• 3. Is

Casual Linkage

• 5. Environmental Factors Impacting
  Performance

External Causes
Internal Causes
Box 5 identifies the various factors and forces
that impact upon the desired performance. These
can be EXTERNAL CAUSES or INTERNAL CAUSES