Jamaicas Broadband Provider

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Jamaicas Broadband Provider

• Knowledge Management - Now We Can!

Sharon Roper Director of Marketing, Flow May
21st, 2009
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The World then.
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The World then.
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The World now.
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The World now.
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Concepts to Discuss Today

• Information and knowledge as corporate assets
• Businesses need strategies, policies, culture and
  tools to manage data
• The technology has now caught up with the theory
  and practice of knowledge management
• Now We can!

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About Sharon

• Ex Knowledge Manager
• Implemented Knowledge Management Systems for
  Accenture Plc
• Fortune Global 500 company with more than 186,000
  people in 52 countries
• Knowledge Management wasnt a nice to have but
  offered competitive business advantage
• 15 years ago Accenture was seen as a pioneer in
  this area
• Faced many challenges with scale, accessibility,
  collaboration tools

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Knowledge Management
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Why Knowledge Management

• Knowledge Management involves retooling
  organizational structures, procedures,
  technologies and work cultures for
• Greater efficiencies
• A more engaged and creative workforce
• Expanded range of knowledge resources
• A culture of knowledge sharing
• Enhanced learning
• A more competitive or innovative research,
  production or services environment.

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Knowledge Management back in the Day!

• Understood Knowledge Management
• Accenture certainly had the vision knowledge
  sharing culture
• Staff were seen as assets Knowledge Workers
• Invested heavily in training
• Sold expertise for large amounts
• Knowledge was tangible competitive advantaged
• Introduced systems (processes) to capture,
  synthesize and disseminate intellectual knowledge
  capital
• However..
• Tools were unsophisticated and slow Lotus Notes
  databases
• Hindered the utilization across the whole
  organization

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Knowledge Management today!

• Today, Knowledge Management initiatives can
  flourish, thanks in part to new technology
• Broadband is here!

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Broadband Technology

• Lets Talk About ItWhat is broadband
• Extending the reach of information through high
  capacity connections
• A wide range of frequencies to transmit
  information
• Information can be multiplexed and sent on many
  different frequencies or channels concurrently
• Information Highway

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Broadband Technology
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Knowledge Management today
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Broadband and Your Business

• What Broadband brings to your business
• Rich Media
• Interactivity
• Personalisation
• Transactional services
• Two-way communications
• Peer to peer activity and communities

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Now We Can!

• Practical Advantages of broadband
• An always-on connection, ready when you are to
  access the outside world
• Rapid loading of web pages and e-mail (as much as
  100 times faster)
• The ability to easily stream video and music
• Equally fast downloading of files, programs, and
  computer updates
• More efficient use of time online

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Now We Can!

• The ability to enable reliable, voice-over-IP
  telephone communications
• Anytime, anywhere access.

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Practical Applications

• VPN Virtual Private Networks that enable staff
  to work from any location
• Intranets/Web Portals that house best practices,
  video media for training, keep staff informed
• Customer call centres
• Technical Team trouble shooting
• Training Departments
• Online collaboration tools means staff can
  easily facilitate sharing of ideas and transfer
  of knowledge (i.e. netmeeting, Emeeting, etc)
  and learning
• External website Business intelligence, KM,
  Wikipedia, ASK, etc

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Now we Can.
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Flow Can Help Make KM Happen.

• Flows Commitment
• Develop an information infrastructure that will
  position Jamaica as having the most advanced
  broadband network in the region
• Use cutting edge technology to transform the way
  Jamaicans work, play and learn.

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Flows First World Infrastructure
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On Island Fibre Network
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Flows Broadband Technology
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Flows First World Infrastructure

• Flow and Knowledge Management
• Significantly reduce the digital divide
• Elevate industry standards
• More cost effective solutions
• Superior quality services
• Investment opportunities
• Entrepreneurial opportunities
• Corporate growth
• E-business growth (broadband access/pricing)

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Flow Making KM More Cost Effective
Data Prices Case Study Flow Market entry
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Tools for Enabling Knowledge Management

• Broadband Internet
• Speeds to 15mb downstream
• Fiber Direct Internet
• Symmetrical Bandwidth
• Speeds to 100mb dedicated
• VLAN (speeds to 100mb)
• Voice services (Free calls on Flow Network)
• International Private Line Circuits (IPLC)
• Delivered TDM or IP
• MPLS available
• Off shore data Centres (Curacao)
• Co-location Services / Cloud Computing (soon)

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Knowledge Management in School
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Now We Can!

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To see how YOU Can Stop by the Flow Booth To
discuss Flows High Capacity Business Solutions
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APPENDIX
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Broadband and Your Business

• Businesses with Broadband in Action
• Grace Kennedy Creative use of U-Tube for their
  business
• JMMB Storage and File sharing
• Government Agencies National Land Agency
  Fully Computerized
• Hotels, Financial Institutions, Credit Unions