The Queenstown - PowerPoint PPT Presentation

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The Queenstown

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For Venues Operators, the DIA's focus is to make it as easy as possible. If you 'Knowingly' allow PG's to enters or play, then 'we have an issue with you' ... – PowerPoint PPT presentation

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Title: The Queenstown


1
  • The Queenstown
  • Multi-Venue Exclusion Report

Rose Fraser, Queenstown Oasis Centre
2
The Queenstown Gambling Environment
  • 11 Venues (Queenstown-Lakes District)
  • 112 VGMs
  • 10 Societies
  • 2 Casinos with 161 VGMs

3
Key Points
  • Number of Reasons for Implementation of a Multi-
    Venue Exclusion Process
  • MVE Works!
  • For Venues Operators, the DIAs focus is to make
    it as easy as possible.
  • If you Knowingly allow PGs to enters or play,
    then we have an issue with you
  • For the Problem Gambler its is an effective
    deterrent

4
How the MVE Process Works
5
MVE Analysis
  • Review of MVE process involving interviewing
    venue managers
  • Number of questions asked
  • How do they identify gamblers who have
    self-excluded?
  • What is the venue process when the
    multi-exclusion form arrives?
  • Difficulties that arise
  • Resolutions
  • How can we help?

6
Findings
7
Discussions with the DIA
8
The Key to Success and Future Plans
  • Relationships
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