Fiona Oswald School of Engineering

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Fiona OswaldSchool of Engineering
ElectronicsThe University of Edinburgh
23rd November 2004
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Overview

• Barriers to retaining students
• Pressures from new environment/life change
• The Teaching Organisation
• Single point of contact for 1st Year Engineering
  students
• Introduced from an early stage
• Building a relationship with students
• Customer-type relationship
• Accessibility, reliability,
• Personal/friendly service (names)
• Detecting problems
• Monitoring attendance and submissions
• Speedy response
• Close liaison with Director of Studies
• Ownership
• e.g. Staff/student liaison committee