Karen Docherty

1
DSA QAG AGM Update
10 June 2008

• Karen Docherty
• Project Quality Assurance Manager

2
Agenda

• Year to date (October to June)
• Audits Status Update
• Improving Communications
• Objectives coming Year
• Next Steps
• Questions

3
Year to Date (October-June)

• Office re-opened in October, Glasgow
• Accounts brought up to date (June-September)
• Vat Registration completed
• 2007/08 Membership Fees -10 discount/inc. VAT
• Application to Charity Commission
  (status-pending)
• French Duncan Accountants recruited-
• Financial Audit completed 2006/07
• Financial Audit completed 2007/08
• CAU Staff recruited
• Trainee Office Administrator Finance Officer
  (P/T)
• 2 x Field Auditors (Midlands South regions)
• June 07-March 08

4
Year to Date (October-June)cont/

• Audits re-commenced
• Suppliers January 08
• Assessment Centres March 08
• New Chair Directors recruited
• Stephen Brown (Chair)
• Adam Hyland (Director)
• Jane Andrews Geoff Davies (Independent
  Director)

5
Audit Status Update

• Registered Suppliers (22)
• Completed 22
• Accredited 21/22
• Pending 1
• Total 100
• Assessment Centre (53) September Target
• Completed 35 Accredited 27
• Scheduled Date13
• Awaiting Audit 5 (non volunteers)
• Total 66
• GCS Supplies Hollis Office Supplies
  de-registered.

6
Improving Communications

• Project Quality Assurance Manager -
• NNAC (January), NADP (June)
• Attendance at Regional DSA Forums -ongoing
• Attendance at Regional NNAC Meetings May
  ongoing
• Visits to CAU from Assessment Centre, Suppliers
  and other organisations
• SLC - DSA QAG member Customer First Targeted
  Support Panel (June)

7
CAU Objectives Year ahead..

• Analysis of Supplier Audits - Supplier Audit
  Evaluation Report
• Review of Suppliers Service Level Agreement
• Review of Quality Assurance Framework
• Analysis of Assessment Centre Audits
  Evaluation (September/October)
• Liaise with DELNI SAAS to introduce DSA QAG
  Quality Assurance Framework

8
Next Steps

• Complete Supplier Audit Analysis (by August 08)
• Initiate discussions with Consultants (June)
• Service Level Agreement
• Quality Assurance Framework
• Working Party Terms of Reference Volunteers
  (July)
• Update enhancements to DSA QAG Website (July)
• Complaints Review
• Board Strategy Day (August)

9
Questions