Domestic COS Solutions Workstream

1
Introduction

• 3 Sets of Solution Options to Consider today
• Solution Options Explanation
• Effect of our Solutions
• Our Objective
• For the Executive to give positive affirmation
  that progress to date is reasonable
• Agree the Next Steps

2
Taken as a whole, we are improving

• Closing agent appointment loophole that causes
  issues
• Making more data available to check the correct
  customer and site 3 data items for gas
  electricity customers
• Introducing a new data flow to transfer core data
  and meter readings between Old Supplier and New
  Supplier post-registration
• Providing the facility to always use a read
  agreed between Suppliers customer at CoS

3
Appoint De-appoint Agents appropriately

• This is an Electricity Issue only (a watching
  brief has been undertaken in an effort to avoid a
  similar situation occurring in Gas post-RGMA)
• Why?
• Gap in current Governance - New Supplier is not
  mandated to de-appoint Agents, if an Objection is
  upheld. Evidence suggests that some Suppliers
  dont do this, resulting in
• More than one agent appointed to customer -
  confusion and a poor experience.
• Exceptions in future industry processes
• Correct charges by agents to Suppliers for
  services that they dont need.
• Some Suppliers already choose not to appoint the
  agents until after the Objection Window closes,
  removing the issue
• What?
• Ensuring that Suppliers always de-appoint Agents
  when required by tightening Governance in this
  area.
• How? The Options we are progressing to achieve
  this
• Translate Working Practice 34 into a MAP for
  inclusion into formal MRASCo Governance.
• Under development with Gemserv.

4
Register the correct customer and site
What is Triangulation?
NEW SUPPLIER
Gas Reg Systems
Enquiry Service
On-line service
CD Rom
MSN
Elec Reg Systems
Site Address
MPAN Core
MSN
5
Register the correct customer and site

• How? The Options we are progressing to achieve
  this
• Electricity Mandating the population of MSN on
  the Registration Service through
• MPAS Databases MPAS Online (if they provide it)
  CD-Rom
• 14 different Online MPAS Enquiry Services
• no MPAS load of MSN required.
• CD-Rom provided by the Online Service providers.
• A central Online MPAS Enquiry Service
• no MPAS load of MSN required.
• CD-Rom provided by the Online Service providers.
• Gas Easy access to all iGT Registration Data by
  mandating through industry governance
• All iGTs provide an Online Enquiry Service (Some,
  like IPL, already do)

6
Accurate Billing AccountsObtain enough data to
set up an accurate billing account
What? Cross Validation Core Data Transfer
Core Data Transfer Flow
OLD SUPPLIER
MAM / MOP
REGISTRATION SERVICE
NEW SUPPLIER
Billing Address
Master Data
Related MPAN
Replicated Data
Profile Class
MTC
DC
LLF Class ID
Master Data
MSN
Register ID
No Dials / Digits
Metric / Imperial
PP Indicator
Meter Read Factor
Meter Type
Remotely Read
Import/Export
7
Accurate Billing AccountsObtain an Agreed Read
for CoS Billing
What? Agreeing CoS Read to Close / Open Bills
OLD SUPPLIER (Holds Reads for Billing Purposes)
NEW DC / GT
Read History
Read History
Do not match in all cases
Last Valid Read
Last Valid Read
NEW SUPPLIER
Via Core Data Transfer Flow
Forecast Of acceptable CoS Read
Via existing mechanisms
Ideal Settlement Old Supplier New Supplier
Customer
8
Accurate Billing AccountsObtain an Agreed Read
for CoS Billing
What? Utilise an early Read if it is captured
If validated against Billing Read History
If invalidated against Billing Read History
OLD SUPPLIER
NEW DC / GT
Via D0010 / U01 Flow
NEW SUPPLIER
Read History
Read History
Last Valid Read
Via Early Read Flow before SSD-9
Ideal Early Read agreed by Suppliers and
included in History sent between DCs
9
Accurate Billing AccountsUse the Agreed Read
for CoS Billing
What? Submit the Forecast Read if no CoS Read
received
If no response from customer, submit at end of
Read Window as a COR
NEW DC / GT
NEW SUPPLIER
Read History
During Core Data Transfer
Forecast Of acceptable CoS Read
OLD SUPPLIER
Last Valid Read
Forecast Of acceptable CoS Read
Requests CoS Read and notifies customer of
estimate from OS as backstop
CUSTOMER
Ideal Read submitted to DC is acceptable to
Customer and Old Supplier
10
Accurate Billing AccountsUse the Agreed Read
for CoS Billing
What? Provide a backstop for delayed D0086 / U03
D0086 / U03 eventually arrives
If no D0086/U03 received after, say SSD20
NEW DC / GT
Validates CoS Reads
NEW SUPPLIER
NEW SUPPLIER
(For Billing)
Reconcile any difference between Billing and
Settlements
Forecast Read from Old Supplier
OLD SUPPLIER
OR
COR validated against Old Suppliers Forecast Read
Via Backstop Read Flow
Ideal Seamless Billing not compromised by
delayed D0086 / U03
11
The Effect (benefits not yet quantified)
Sale
Register
Appoint Agents
Submit COS Read
Set up Account
Bill
Contract Not Actionable
Rejection
Appointment errors / Rejections
Meter Read history not received
Account Set-Up Issues
Double-billing
Objection / Reconfirmation (inc Coops)
Incorrect Appointments (Objection)
No Opening / Closing Read received
Disputed Readings
Cancellation
Asset information Not recd
Unsupported Meters
ET
Delays
Mismatch between history / asset details
MPAS/GT Enquiries
Opening Read processing
Related Meters
Reads Not Utilised
Meter Type Error (e.g. CR/Ppt)
Reads Not Validated
KEY
Process Area
Likely to be improved
Unlikely to be improved