SA Government

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SA Government Ask Just Once one year on 30
September 2008
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OCIO responsibilities

• The Office of the CIO has responsibilities at
  various levels, including
• South Australian Government
• Cross jurisdictional
• Industry
• Department for Transport, Energy and
  Infrastructure

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OCIO organisational chart
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Ask Just Once

• Four priorities
• Channels and access
• Strengthen the frontline
• Shared services
• Enable agile government

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Channels and access

• Simplify access to Government services for all
• Create a single entry point for customers
• Single information portal for front-line public
  servants

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Channels and access

• Where we are heading
• Common Internet Site for Government
• Customer centric approach

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Channels and access

• Progress to date
• Gov3 roadmap developed for the Common Internet
  Site for Government
• Business case for ICT Board

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Channels and access

• Progress to date (cont)
• First franchises selected
• Transport
• Ageing
• Selling to Government
• Training
• Franchise teams established
• Stakeholder engagement

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Channels and access

• End benefits
• Increased core business focus
• Increased customer satisfaction
• Easier access for citizens and business to online
  services
• Reduced red tape
• Higher return for each dollar invested in ICT

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Strengthen the frontline

• Increasing the productivity for public servants
• Reducing time impacts on citizens and business
  when interacting with Government

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Strengthen the frontline

• Progress to date
• Attraction and retention of youngpeople to the
  SA Public Service
• Youth forum
• Workforce skills position paper

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Strengthen the frontline

• Progress to date (cont)
• e-Recruitment
• National participation
• Managing Successful Programs
• Business Process Improvement BestPractice
  Methodology

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Strengthen the frontline

• Key benefits
• Streamline business processes
• Improved productivity
• Build the capacity and capabilityof government
  ICT workforce
• Information is managed moreefficiently
• Information is shared across Government
• Higher return for each dollar invested in ICT

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Shared Services SA

• Progress to date
• 300 staff have transitioned to Shared Services
  SA
• Further transitions are scheduled for 4th quarter
  2008
• Advanced planning for transition of additional
  services

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ICT services reform

• Three key areas of responsibility
• Establishing an ICT shared services function
• Enabling reform within the other shared service
  lines of business
• Supporting the governments ICT reform agenda

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ICT services reform

• Scope of ICT Services
• Communication Services
• Hosting and Data Services
• Network Services
• Client Devices
• ICT User Support
• Application Services
• Database Services

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ICT services reform

• Cabinet approval obtained
• The Cabinet submission
• Approved scope of ICT services
• Confirmed agencies in scope
• Approved transition of ICT infrastructure
  services
• Specific ICT reform activities to date include
• business case for server consolidation
• hosting facilities plan

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Enable agile government

• Effect structural reform for better and more cost
  effective service delivery

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Enable agile government

• Progress to date
• Phase 1 - Create ICT clusters
• Phase 2 - Understand and manage demand
• Phase 3 - Rationalise resources within and
  across clusters

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Enable agile government

• End benefits
• Faster ICT decision making
• More informed ICT decision making
• Higher return for each dollar invested in ICT
• Lower administrative costs

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ICT Strategic Sourcing
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ICT strategic sourcing

• Why focus on ICT strategic sourcing?
• Accessibility of government services
• Increasingly complex
• Significant area of expenditure
• Drives value from the Governments ICT arrangements

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Strategic sourcing functions
Contract Management Group
Procurement Projects
Strategic Vendor Relationship Management
Transition
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Sourcing process
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Procurement process
Sourcing strategy
Demand Analytics
Spend Analytics
Best Practice Consumption
Market Analysis
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Background

• ICT Strategic Sourcing has established
• 20 Head agreements
• 35 Purchasing agreements
• 514 Customer agreements
• A number of software licenses

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Completed procurements (1)
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Completed procurements (2)
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Project benefits

• Standardisation
• Flexibility
• Transparency
• Contract structure
• Vendor relationship and improved interaction with
  industry
• Improved value for money

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Current projects

• Hosting services
• South Australian government radio network SAGRN
• Across government software licensing
• Contract extension/renewal reviews
• ICT contractual framework

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Future projects

• Utility storage
• Processing services
• Contract renewals/extensions

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eProjects Panel

• Opened for business March 2007
• 138 vendors now on the Panel
• 65 projects launched
• Value of projects in the pipeline
• over 3 million

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Location of vendors
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Projects by month
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Projects per agency
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How to join

• http//www.cio.sa.gov.au/business/eProjects-Panel/
  using-the-panel/how-to-apply
• Email ContractManagement_at_saugov.sa.gov.au
• Audrey Manion 8226 2261

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Review of panel operations

• Completed May 2008, by Terra Firma
• Based on interviews and data collection
• Feedback obtained from key stakeholders -
  Vendors, Agencies, and OCIO
• Aim was to review the operational success of the
  Panel after one year.

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Conclusions

• There were initial teething problems
• Most positive were Agency staff, followed by
  Vendors
• Vendors measured success by project work won
• Panel has not yet accomplished all objectives
• There is wide support for the intent of the Panel
  across all stakeholder groups

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Actions

• Additional information to be added to web pages
• Information sessions for agency users
• Planning for software modifications
• Updated version of the Deed to be released

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Other initiatives

• National frameworks
• State frameworks
• Water initiative
• Information management
• Agency led initiatives

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Questions