3D Networks

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International Investment Conference

• 3D Networks Overview Commitment to the Call
  Center Industry
• Barry Southern, Chairman, 3D Networks

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3D NETWORKS BACKGROUND
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3D Networks is a subsidiary of the
Singapore-based Planet One Pte Ltd. group of
companies employs over 600 people, having direct
representation in 10 countries
Singapore China Australia
Hong Kong United States Philippines
India Thailand Malaysia
United Kingdom Middle East
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Planet One Group of Companies
3D Networks
NetProActive Services
Planet PSG
FCSCS
Planet ICS
Voice Data Convergence
SW Services And Solutions
Hospitality IP Tel
NOC IMaRC Managed Services
IVR Call Centre Prof Services
500 people 8 Countries
32 People 6 Countries
20 People 3 Countries
90 People 10 Countries
Just opened
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Customer
3D NETWORKS ADVANTAGE We become a Single Window
to offer you the full life-cycle solutions
services
NetProActive Services
Planet PSG
FCSCS
Planet ICS
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PLANET ONE

• A strong regional network of synergistically
  related technology companies employing more than
  600 personnel with direct representation in 9
  countries throughout APAC
• Privately held and backed with private equity
  holder multi billion business across a variety
  of industries (timber, IT, automotive, oil and
  gas etc like the TATA group in India)
• 3D Networks expanding continually and grown to a
  presence in more than 7 countries
• Gaining solid presence and foothold through
  acquisitions mergers
• 3D Networks in July 2001, Australia
• Bangalore Labs (now NetProActive Services) in
  November 2001, India
• Planet Professional Services Group in July 2002,
  Singapore
• TGNT in January 2003, China

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3D Networks - Overview
Leading systems/network integrator in Asia
Pacific and a Voice Data convergence specialist
Offers cutting-edge business communications
infrastructure solutions for enterprises, (BFSI,
Contact centres, Manufacturing, Government
Healthcare) and Service Providers.
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3D Networks Solution and Service Offerings
Voice Solutions
Data Solutions

• LAN
• WAN
• Metro Area Network Solutions
• MPLS / Core Routing / Switching Solutions
• Security

• Call Centres
• Converged VoIP
• Unified Messaging Solutions
• Voice Networks (IP Telephony / TDM Telephony)
• Speech Recognition

Managed Services
Convergence Solutions
Consultancy Services

• Hybrid Solutions involving LAN, WAN, voice data
• VoIP
• Converged applications

• Contact Centre Practice
• Network and Security Audits
• Network Design Services

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SOLUTIONS and SERVICES
END-TO-END LIFE CYCLE SERVICES

• Voice Solutions
• Data Solutions
• Converged Solutions
• Managed Services
• Voice Data Consultancy

• Project Consultancy
• Technical Consultancy
• Product Supply
• Installation, Commissioning
• Wide Area Connectivity
• Customization Services
• Integration and Interface Services
• Facilities Management
• Training
• Outsourcing of
• Turnkey projects

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STATE-OF-THE-ART 24X7 NOC

• State of the art NOC to monitor systems, report
  incidents and resolve them
• The NOC command centre in Bangalore is connected
  to Melbourne New York over leased lines for
  redundancy and an increased very highly skilled
  labor pool
• NOC facilities at Melbourne, Australia and New
  York, United States operate 8x7
• One center works as disaster recovery for another

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STATE-OF-THE-ART 24X7 NOC
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3D NETWORKS REGIONAL STRATEGY

• 3D Networks has 3 key strategic growth markets
• India
• expecting annual growth of 100 YoY for next 3
  years
• Investment will continue in line with growth
• New business models and revenue streams being
  explored
• China
• Tap the huge market potential
• Have expanded service offerings to address unique
  market requirements (heavy Govt business
  ownership)
• Australia
• Consolidation and value added services next big
  thing
• Fundamentally transforming the business to drive
  innovation, and new business opportunities (QT an
  example)

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3D NETWORKS VALUE WHAT WE BRING TO THE TABLE

• STRONG PARTNERSHIPS
• EXPERTISE EXPERIENCE
• OUR COMMITMENT TO THE CALL CENTER INDUSTRY

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• STRONG PARTNERSHIPS

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PARTNERSHIPS WITH INDUSTRY LEADERS
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3D Networks is thesole pan-Asian Platinum
Partner of Nortel Networks and Global Customer
Partner in APAC
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3D Networks Value - Nortel Networks Partnership

• Nortel Networks first and sole pan-Asian Platinum
  Partner
• A testimony to our expertise, support and
  infrastructure capabilities which promise the
  best skills and service for customers
• Nortel Networks Global Customer Partner in Asia
  Pacific
• A testimony to our strong reach and pan-regional
  presence
• Nortel Networks Partner of the Year 2003 -
  India
• A testimony to the scorching pace of growth,
  success, Nortel expertise and customer confidence
  we enjoy

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• EXPERIENCE EXPERTISE

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A FORMIDABLE COMBINATION OF EXPERIENCE
EXPERTISE

• Largest Group of Level 3 engineers skilled on
  Nortel product outside of Nortel globally
• Contact Centre Industry Experts like Chris
  Luxford are leading the contact centre technology
  in 3D Networks
• Strong Telephony Industry expertise senior to
  junior team members from our Chairman Barry
  Southern with over 30 years in the industry, to
  senior members like SK Jha, Karl Panknin, Bill
  Chang, Steve Rickard etc
• Periphonics skills unparalleled in the industry.

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Resource Capability
Voice DataSolutions

• Short Term
• Numerous L1-L3 Meridian, Peri, Symposium and IPML
  skills in 7 locations in India RIGHT NOW !
• Long Term
• Annual growth gt 100
• Constantly acquiring new talent (skills)
• Forefront of technology through continual
  training
• Expansion into both carrier and enterprise
  opportunities

3D NetworksSolutions Services
Network Services
Managed Services
Operational Process Transformation
Professional Services
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OUR CALL CENTRE IVR CAPABILITY

• Over 300 call centre customers regionally.

Over 50 of 3Ds resources have been applied to
and are skilled in these areas
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TO SUMMARIZE OUR EXPERTISE EXPERIENCE

• 3D Networks enjoys a strong presence in APAC
  region, backed by very high technical expertise,
  rich experience and the formidable background and
  support of the Planet One group
• We are growing to cater to the growing demands of
  our customers businesses
• When you think of Nortel, think of us

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• OUR COMMITMENT TO THE CALL CENTER INDUSTRY

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OUR COMMITMENT TO THE CALL CENTER INDUSTRY

• We strive to ensure that the customers
  technology requirement is non linear
• Ensure customer experience exceeds todays
  performance levels
• 3D Networks believes in being a strategic advisor
• 3D Networks will continuously explore new
  technology concepts that can provide customers
  with significant differentiation

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OUR COMMITMENT TO THE CALL CENTER INDUSTRY

• In Aug 2004 3D Networks established its own
  Contact Centre Consulting Practice headed by
  Chris Luxford, an expert in Call Center
  technology practice.
• 3D Networks is one of the largest SIs in the
  Contact Centre industry in India Australia
• 3D Networks enjoys a understanding of contact
  centre solutions from infrastructure
  requirements to complex applications
• 3D Network sees the contact centre space as
  essential to its heritage and future growth

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OUR COMMITMENT TO THE CALL CENTER INDUSTRY

• As part of its commitment to the industry and to
  its 500 contact centre customers regionally, 3D
  Networks is
• Running a series of Contact Centre Strategy
  Workshops regionally
• Developing a range of operational contact centre
  management training
• Exploring a number of innovative BPO/Contact
  Centre outsourcing business models
• Soon to launch a range of new contact centre
  commercial models that can be adopted by
  outsourcers

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OUR COMMITMENT TO THE CALL CENTER INDUSTRY

• We are keen to bring our Technology, Business
  Process intellectual knowledge and quality of
  partnership to the call center industry in
  Pakistan
• We are not just another network integrator
• You can look to us as your strategic partner for
  the entire call center networking life-cycle
  from consultancy to implementation to support.

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International Investment Conference
THANK YOU
For details contact
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E-mail eveready_at_cyber.net.pk