Towards an Excellent Service

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Towards an Excellent Service

• Nigel Harrison
• 14 Dec 05
• WYSP Steering Group

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Why Continuous Improvement?

• To be the best we can be!

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Principles of Continuous Improvement

• We need to accept that we need to improve
  continuously
• It is always possible to improve
• This is not a criticism, weakness, problem or
  somebodys fault
• Need to be objective, honest and positive
• Can always overcome barriers (or try something
  different)
• No such thing as failure merely feedback
• Learning from others is vital

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• If it aint broken dont fix it
• if it aint broken, you just havent looked hard
  enough

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TAES

• Framework specific to County Sports Partnerships
• Self Assessment Framework to pursue excellence
• Validation not inspection
• Looks at the how a CSP is functioning (the what
  comes from performance data)
• All 49 CSPs to have a fair rating by March 06
• Many local authorities doing TAES as part of
  Comprehensive Performance Assessment

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Quest v TAES
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Scope of TAES for WYSP

• Delivery of the WYSP strategy through the
• sub-regional element of the WYSP
• structure
• Sport Action Groups
• PE and Sport Network
• Local authority Groups
• Workforce development
• Equity
• Sub-regional working

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Process
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Self Assessment Areas

• 8 Theme Areas
• 31 Criteria
• 129 Descriptors

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Themes

• Leadership
• Policy and Strategy
• Community Engagement
• Partnership Working
• Use of Resources
• People Management
• Standards of Service
• Performance Measurement and Learning

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Proposed Self Assessment Team

• WYSP Steering Group plus
• 2 Exec Members
• 2 WYS Team Officers

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Scoping the Themes
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Improvement Plans

• To be completed following the full assessment
• Looking at big impact, cross cutting projects
  that will make step change in improvements
• Around 6 or 7 distinct projects (start and end
  dates)
• Implemented by identified project teams

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Review

• Improvement plan fed into annual business cycle
• Monitoring of improvement plan at steering group
  meetings
• 12 month full review taking place
• Vision 2009 (Excellent rating!)