An Introduction to TQM: Team Management Effective Meetings

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An Introduction to TQMTeam Management /
Effective Meetings

• Dr. Diane Schaub
• September 24, 2007

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Todays Agenda

• A Brief Historical Review of Quality in the
  Business World
  
• How to become an Effective and Productive Team
• Preparing for and Holding Effective Meetings

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Historical Review of QualityWhats in a Name?

• First of All, What is TQM?
• TQM Total Quality Management
• Also called CCI, CQI, and numerous other titles
  including Six Sigma
  
• CCI Commitment to Continuous Improvement
• CQI Continuous Quality Initiative
• Started out as a function of the Quality
  department, now everyone in the company is
  responsible for producing a quality product or
  service

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Building Foundation LayersFour Major Quality
Eras

• Insp Inspection (1800s)
• SQC Statistical Quality Control (1930s)
• QA Quality Assurance (1950s)
• TQM Total Quality Management (1980s)
• SixSigma Black Belts (mid 1990s)

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Historical Review of QualityOrientation and
Approach

• Insp Inspects in quality/ Product uniformity
• SQC Controls in quality/ Product unif, reduced
  insp
  
• QA Builds in quality/ Use entire production
  chain
  
• TQM Manages in quality/ Voice of customer
• SixSigma Project oriented DMAIC problem solving
  (Define, Measure, Analyze, Improve, Control)
  

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Historical Review of QualityMethods Utilized

• Insp Gauging and measurement
• SQC Statistical tools and techniques
• QA Program and Systems
• TQM Strategic planning, goal-setting and
  mobilizing the organization
  
• Six Sigma Use of black belt specialists

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Historical Review of QualityRole of Quality
Professional

• Insp Inspection, sorting, counting, grading
• SQC Troubleshooting and application of
  statistical methods
  
• QA Quality measurement, quality planning and
  program design
  
• TQM Goal-setting, education and training
• Six Sigma Black belt consultative work

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How to Begin
Team Dynamics - Meetings - Roles
Team Methodologies - Approaches - Tools
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Building TeamworkBasic Rules

• Communicate goals
• Ask for ideas
• Involve everyone
• Reinforce participation and teamwork
• Provide active support

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Using the TQM Approach to Solving Problems

• Creating a problem statement
• Use effective meeting criteria
• Involve customers throughout the effort
• Make data driven decisions

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Basic Understanding of the Function of a Team
Meeting

• Team meetings are a time to share information
  and plan for a concerted effort by the team.
  
• Team meetings are not a place to work on
  individual assignments.
  
• Team meetings should be well organized, and make
  good use of time.
  
• Team meetings should not be too long, ad-hoc

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How to Have Effective Meetings

• Making an agenda
• Meeting roles
• Code of conduct
• Parking lot
• Meeting effectiveness survey
• Have fun!

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Making a Meeting Agenda

• What Provides a overview of what is to be
  covered during the meeting
  
• Why To keep on-track and on-time, plus provides
  a record of progress
  
• When Before the meeting starts, creating the
  agenda for the NEXT meeting should be the last
  agenda item in the CURRENT meeting
  
• How -Includes where/when meeting is held.
• Lists items and times to be discussed.
• Records deliverables, who, what, when

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Project Update Meeting Agenda September 24, 200
7 200 300 P.M. Vision Conference Room 3rd
Flr., Rm. 3.04.01

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Roles for Meetings

• Scribe Gets ideas to flipchart, board or
  viewgraph
  
• Timekeeper Keeps group to the agenda
• Team Leader Executes the agenda. Helps
  eliminate barriers. Provides meeting planner.
  
• Process observer Enforces the code of conduct.
• Recorder Takes and publishes meeting notes.
  Should not be the Team Leader.
  
• Spokesperson Communicates group accomplishments
  to other groups.
  
• Monitor Assure TQ methodology used for solving
  problems and improving processes.
  
• NOTE Not all roles required for all meetings!

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How to Have Effective Meetings

• Making an agenda
• Meeting roles
• Code of conduct
• Parking lot
• Meeting effectiveness survey
• Have fun!

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Here is one example of a form that you could use
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How to Have Effective Meetings

• Making an agenda
• Meeting roles
• Code of conduct
• Parking lot
• Meeting effectiveness survey
• Have fun!

Have a meeting in your favorite restaurant!