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Six Criteria for Productive Employee Activity

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Not for Profit 10.4% Manufacturing non durable 9.8% Transport ... Do not let problems linger. Find the cause. Identify solutions. Implement, track and measure ... – PowerPoint PPT presentation

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Title: Six Criteria for Productive Employee Activity


1
Ways to Reduce Turnover and Improve Employee
Satisfaction
Presented by Margot Uson
Presented to Sika Canada Inc.
2
Reducing Turnover
  • Does turnover really matter?
  • How do you know if you have a turnover problem?

3
Canadian Turnover Rates
  • All Sectors 14.8
  • Wholesale/Retail 35.9
  • High Tech/Telecom 18.6
  • Natural Resources 16.7
  • Services for Profit 14.2
  • Insurance 14.2
  • Banking/Finance 13.8
  • Manufacturing durable 10.8
  • Not for Profit 10.4
  • Manufacturing non durable 9.8
  • Transport/real estate/utilities 6.7
  • Source Mercer Policies and Practices Survey 2003

4
How much does turnover cost your organization?
  • Separation rate ()
  • Total Separations/Month X 100
  • Average Ees on Payroll
  • Avoidable Turnover ()
  • Total Separations - Unavoidable X 100
  • Average Ees on Payroll
  • Ees Employees

5
Time for New Hires to Reach Full Productivity
  • Executive ex/in 26 / 16 wks
  • Manager ex/in 25 / 14 wks
  • Professional ex/in 21 / 12 wks
  • Sales rep. ex/in 16 / 12 wks
  • Cust. Serv. Rep. ex/in 12 / 6 wks
  • Technician ex/in 12 / 9 wks
  • Admin./Office ex/in 12 / 8 wks
  • Operator ex/in 8 / 4 wks
  • Source Mellons HR and Investor Solutions
    Learning Curve Research Study

6
Other Critical Issues
  • Canadian population median age is 40
  • 30 increase in skilled jobs in last 10 years
  • Critical Sectors agriculture, education, public
    administration, utilities, transportation,
    scientific and technical services
  • Shortage of skilled workers
  • Source Canadian Technology Human Resources Board

7
Why does Turnover occur?
  • What are the
  • INDICATORS
  • WARNING SIGNS
  • RED FLAGS

8
Some Causes of Turnover
  • Retaining the Wrong People
  • Retaining Right People in Wrong Jobs
  • Use of Recruiters instead of Promoting from
    Within
  • No Links between Employees and Succession Plans
  • Lack of Recognition and Respect for Employees
  • No clear career paths

9
More Causes of Turnover
  • Inadequate training
  • Unskilled supervisors/managers
  • Organizational climate - Low morale
  • Favoritism or Harassment
  • Lack of Adequate Communication or Information
  • Poor Management of Performance
  • Reward or Compensation System

10
What to do ........?
  • WHO IS RESPONSIBLE FOR IDENTIFYING THE PROBLEM?
  • Human resources?
  • Line Management?
  • The CEO?
  • HOW WILL THE PROBLEM BE IDENTIFIED?

11
Finding The Problem.....
  • Identify what is causing the turnover....
  • Employee Survey
  • Focus groups
  • One on One meetings

12
  • 8 Ways to Improve Employee Satisfaction

13
Improving Employee Satisfaction
  • 1. Recognition is the top motivator of
    performance
  • Informal Rewards
  • Formal Rewards for Specific Achievements and
    Activities
  • Formal Reward Programs

14
Improving Employee Satisfaction
  • Effective Recognition
  • Match the reward to the person
  • Match the reward to the achievement
  • Be timely and specific

15
Improving Employee Satisfaction
  • 2 Communication
  • Ensure understanding of the companys values and
    business strategy
  • Communicate often
  • Manage the grapevine
  • Communicate in person

16
Improving Employee Satisfaction
  • 3. Company Policies
  • Have company policies
  • Make sure employees understand them
  • Enforce policies consistently
  • Follow through

17
Improving Employee Satisfaction
  • 4. Manage Performance
  • Set SMART Goals with employees/teams
  • Identify Key Performance Indicators
  • Monitor performance regularly
  • Review performance annually
  • Reward achievers
  • Manage under-performers

18
Improving Employee Satisfaction
  • 5. Resolve Employee Problems
  • Do not let problems linger
  • Find the cause
  • Identify solutions
  • Implement, track and measure

19
Improving Employee Satisfaction
  • Some Examples...
  • Harassment
  • Discrimination
  • Dishonesty
  • Poor performance
  • Absenteeism
  • Disregard of Co. Policies

20
Improving Employee Satisfaction
  • 6. Compensate Fairly
  • Salary Surveys
  • Salaries and Ranges
  • Pay Equity
  • Incentives short term
  • long term
  • Benefits / Pension / Savings Plan
  • Employee Communication

21
Improving Employee Satisfaction
  • 7. Train and Develop
  • Develop a Learning Culture
  • Train for the current job
  • Identify Future Career Path
  • Fit into Corp. Succession Plan
  • Encourage external learning

22
Improving Employee Satisfaction
  • 8. Health and Safety
  • Make HS a top priority
  • Keep employees involved
  • Train employees continuously
  • Work life balance

23
Ways to Reduce Turnover and Increase Employee
Satisfaction
  • 1. Recognition
  • 2. Communication
  • 3. Company Policies
  • 4. Manage Performance
  • 5. Resolve Employee Problems
  • 6. Compensate Fairly
  • 7. Train Develop
  • 8. Health Safety

24
Conditions for a successful organization
25
Ways to Reduce Turnover and Improve Employee
Satisfaction
  • MERCI - THANK YOU
  • Margot Uson
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