TUG OF WAR

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TUG OF WAR

• Presented by Wendy Armstrong,
• Director of Accounts Payable in the office of the
  Auditor of State of Indiana, Connie Nass

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EFFECTIVE LEADERSHIP

• Experience can make an expert

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• What works for one might not work for another!

Any similarities are only a coincidence
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My Bio Proves my Experience
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Community Involvement is an excellent way for you
to get free experience

• School Board
• Church Board
• Girl/Boy Scouts
• Neighborhood association
• Coach a team sport
• Volunteer

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Find your style!

• Experience develops your management style.
• Wendy is lying- she has 40 years experience

FIND A STYLE THAT SUITS YOU??
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Surround yourself with good Mentors

• My mentors have taught me patience
• They have taught me to be a good listener
• How to motivate others
• The importance of honesty

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First time managers!!

• Take Charge
• Keep an eye on details
• Establish your authority you teach people how to
  treat you

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MOTIVATE!

• MAKE THINGS HAPPEN

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Be visible and accessible
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HAVE WEEKLY MEETINGS

• Start off with praise!

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Ive become Infamous for MY LAST MEETING

• THE RESULTS

• 2 Key employees resigned
• THE OUTCOME
• I survived and my employees survived.
• They became better workers and I became a better
  supervisor

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BE A GOOD LISTNER!

• EVEN IF YOU DONT AGREE-
• THATS RIGHT- EVEN IF YOU DONT AGREE!

Thank you for your thoughts!
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USE PRAISE!!!
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PERFORMANCE REVIEWS

• Address the following
• problem behavior
• poor performance
• conflicts

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Again, dont be afraid to delegate!

• Do not waste your time learning the fine details
  of your employees job. Learn the end result,
  learn which employee can make that happen, and
  then have that employee cross train!

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Remember that a persons name is to that person
the sweetest and most important sound in any
language.- by DALE CARNEGIE

• Tom "Voice Of The 500" Carnegie, has been
  announcing the race since WWII.

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THE BOSSS BOSS

• That means sometime you are caught in the middle-
  this is not a problem if you handle it properly.

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In can become a TUG OF WAR between your employees
and boss. The war is for your time and attention.
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What happens in your office. stays in your
office

• Treat it like a family-
• If Momma Aint Happy- aint nobody happy!

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MY BOSS

• When she returns from a conference or seminar
  with fresh ideas-
• Listen. Wait.let the ideas filter to the top of
  the list and then.
• MAKE IT HAPPEN!

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Arbitrate between the employee and the chief

• Help the employee understand new policies
• Implement the policy
• Always support your boss- never undermine your
  boss authority to your staff.
• You personal disagreements should be in private.

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MIDDLE MANAGMENT

• THE REASON YOU ARE IN THE MIDDLE IS BECAUSE YOUR
  NOT ALONE.
• Always remember WE

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Learn from your mistakes, stay interested in your
field of expertise.Never stop learning.
But

• Never stop teaching.
• Your employees are reflection of you. Your
  success depends upon their success and with good
  leadership everyone wins! It comes full circle!

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• Seeing within changes one's outer vision.
• Joseph Chilton Pearce

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• I believe my advice will give you a balanced,
  successful career and a peace of mind!

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Thank you for your time today!

• If you have any questions regarding my
  presentation please e-mail me _at_
  WArmstrong_at_auditor.in.gov