TSA LOST AND FOUND

1
TSA LOST AND FOUND
2
Lost and Found Process

• Only recover items that are left _at_ the TSA
  Security Checkpoint Areas
• When an item is found, the item is immediately
  logged in and locked up for security purposes.
• Every morning, a lost and found representative
  picks up the lost and found items that were left
  the day before.
• Brought back to our office to be inventoried in
  our database.

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Lost and Found (cont.)

• We only hold items in our office for 30 days.
• We make an effort to track down a passenger for
  every item that might have personal identifiable
  information (For Example- Cell phones, laptops,
  wallets, medication, etc.)

4
Lost and Found (cont.)

• RETURN MORE THAN 90 OF LAPTOPS FOUND 20/WK.
• LOG IN APPROXIMATELY 650 ITEMS/WK.
• HAVE RETURNED OVER 4230 ITEMS (beginning fiscal
  year to date)

5
Location

• 5757 W. Century Blvd. Ste. GF-06
• Los Angeles, CA 90045
• Monday-Friday (except Holidays)
• 800am-300pm
• [phone]
• Tsalaxlostandfound.tsalaxlostandfound_at_dhs.gov

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Issues/Hurdles/Challenges

• Receiving too many phone calls that are not
  supposed to be directed towards us.
  (Misconception that TSA handles ALL lost and
  found and that we are responsible for items lost
  in baggage)
• ONLY recover items lost in TSA occupied spaces
• If lost on planes, parking lot, gate area -WE
  WONT HAVE!!

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How can we help each other provide better
customer service?

• Updated Phone List of Lost and Found Departments
  - Lots of New Airlines
• - Outdated numbers in
  circulation
• Communicating Right Information If the item
  is not lost at the TSA security checkpoint, DO
  NOT refer to TSA Lost and Found.

8
How can we communicate better with one another?

• Need to establish better means of communication
  between lost and found departments ? Points of
  contacts, providing each other with a
  number where we can reach a Live
  person.
• ? Having email addresses for each
  department.

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THANK YOU!

• Questions?