Software Assurance Value for the Enterprise

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Software AssuranceValue for the Enterprise
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Software AssuranceValue For The Enterprise

• Microsoft customer commitment
• Product roadmap, security, deployment
• Software Lifecycle Management
• Software Assurance Roadmap
• Software Assurance Extending the Value for your
  
• organization and your IT teams

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Our Commitment

• Over 6B in Research and Development spent this
  year to improve our product offerings and a
  commitment to help customers get the most out of
  their software.
• Security and Scalability through
• Integrated innovation coordination of software
  products in a way that makes entire systems work
  together better
• Trustworthy computing helping to ensure a safe
  and reliable computing experience that is both
  expected and assumed (Security, Privacy,
  Reliability, and Business Integrity)
• Desktop deployment realize reliability and
  productivity advantages on a current desktop
  platform (deployment investments, partner
  ecosystem)
• A maintenance program reinforces our investment
  in delivering benefits that work the way an
  organization does including new technology,
  support services, deployment planning, and a
  comprehensive set of resources such as training.

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Software MaintenanceTotal Value.

• A maintenance program that can be purchased at
  the time of your agreement, but is available to
  you over three years.
• A program that far exceeds the traditional
  upgrade and support contracts available in the
  industry.
• A manageable and cost-effective way to take
  advantage of Microsoft product upgrades during
  the term of the agreement.
• An integrated set of support services, deployment
  tools, and training resources that provides
  business value and reduce costs.

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Evolving to Meet Customer Needs
Incremental Value
Major enhancements focus on customer value with
biggest software release on horizon
March 2006
September2003
Launched a competitive traditional maintenance
offer including Spread Payments and New Version
Rights with a vision for future value
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Whats Enhanced or New
24x7 Business Critical Problem Resolution Support
EnhancedStay connected with Microsoft for your
support needs with unlimited web support for all
Microsoft server products. Phone support covers
all Microsoft Server products, Microsoft Windows,
and Microsoft Office System.
Eligibility All Software Assurance customers
receive unlimited web support and 24x7 business
critical phone support is accrued based on server
and desktop spend.
Desktop Deployment Planning Services - NewSelect
and Enterprise Agreement customers receive a one
to 10 day desktop deployment planning service,
based on Software Assurance spend for Office
software, that helps customers identify the
business value of upgrading Microsoft Office and
Windows software and provides Microsoft
prescriptive desktop deployment guidance to
reduce risk and long-term cost.
Eligibility Customers receive between 1, 3, 5 or
10 days of services based on spend of Microsoft
Office applications.
Windows Vista Enterprise, Virtual PC Express -
NewEases compatibility issues with legacy
applications when migrating to the next platform
Early release of a Windows Vista Enterprise
feature Not available standalone after product
launch (does not include Windows Vista as a
host/guest, nor 64-bit support)
Eligibility For every Windows client license
covered under Software Assurance, you are
entitled to 1 Windows Vista upgrade license.
Windows Vista Enterprise - NewSignificantly
lowers costs and improves efficiency of your IT
resources in complex, global IT environments. It
provides enhanced protection of sensitive data
with Full Volume Encryption, legacy applications
compatibility with Virtual PC Express, and
integration of all Windows user interface
languages into a single, worldwide disk image.
Eligibility For every Windows client license
covered under Software Assurance, you are
entitled to one Virtual PC Express license.
Windows Fundamentals for Legacy PCs - NewWindows
Fundamentals for Legacy PCs is a Windows-based
operating system solution designed for customers
with legacy PCs, running legacy operating systems
who are not in a position to purchase new
hardware. This offering provides customers with
the same security and manageability as Windows XP
SP2 while providing a smooth migration path to
the latest hardware and operating system.

Eligibility For every Windows? XP license
covered under Software Assurance, you are
entitled to one Windows Fundamentals for Legacy
PC license.
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Whats Enhanced or New
Information Work Solution Services New for
Small to Mid-Market Customers 1-3 day
partner-managed workshops help IT teams learn how
desktop applications help support deployment,
security and infrastructure business goals like
project prioritization or how to implement
high-value projects in the IT environment to
maintain or accelerate productivity.
Eligibility Customers activate their existing
training vouchers and exchange for the selected
workshops.
Extended Hotfix Support Services -
EnhancedAnnual fees are now included in the
Software Assurance benefit and there is no
requirement to sign-up within a 90-day period of
a product transition to Extended Support.
Extended Hotfix Support allows SA customers with
Premier or Essential support agreements to enter
into the EHSA as hotfix issues ariseincreasing
peace of mind and reducing support cost
Eligibility Annual contract fees for products
are included as part of the Software Assurance
maintenance offer. 90-day enrollment is not
required. Must have an Essential or Premier
Service agreement to take advantage of this
benefit.
Microsoft Learning Training Enhanced Voucher
Limit for 30K or more desktopsSelect and
Enterprise Agreement customers receive training
vouchers for training on select courses from
Microsoft Certified Partners for Learning
Solutions (CPLSs), the premier authorized
training channel for delivering learning products
and services on Microsoft technology. Taking
training from Microsoft CPLSs enables customers to
 prepare for deployment, enable smoother
migration, and stay up to date with the latest
Microsoft technologies, giving them the
competitive advantage they need. Customers with
30,000 or more IW or Client licenses will receive
an increased number of training vouchers, which
can be used for additional training. This
increase in the vouchers will facilitate better
deployment, migration, and management of
Microsoft technologies in large organizations.
Eligibility For every number of licenses
purchased by product and licensing program
option, customers can receive anywhere between 1
and 2,100 days of training per enrollment.

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Get the most out of your software with benefits
that work the way your people do at every phase
of software management.

• New Benefit Desktop Deployment Planning Services
• New Benefit Information Work Solution Services
• Windows Pre-Installation Environment

• New Version Rights
• Spread Payments

• Enhanced Extended Hotfix Support
• New Technology Windows Fundamentals for Legacy
  PCs

• New Technology Windows Vista Enterprise
• Virtual PC Express
• Training (Extended for over 30K desktops)
• eLearning
• Home Use Program
• Employee Purchase Program
• Enterprise Source License Program

• New Benefit 24x7 Business Critical Support for
  Problem Resolution Support and Unlimited Web
  Support
• TechNet Plus 2 Support Calls Per Year (6 Total)

• Corporate Error Reporting
• Cold Server Backup for Disaster Recovery

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Customers Realize Value
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GartnerSupport Maintenance is Essential

• In September of 2003, Microsoft improved the
  value proposition of its Software Assurance (SA)
  maintenance offering.  With these impending
  changes, it is poised to do so again.  In
  addition, in November of 2004, Gartner made the
  following strategic planning assumption  By
  2008, purchasing software maintenance will be
  mandatory (0.8 probability).  In light of these
  developments, organizations without SA should
  reassess the value proposition from a tactical
  perspective to determine if a change is
  warranted.
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• Gartner Predicts 2005 IT Asset Management Adds
  Value, Lessens Risk, A. Park et al, November 2004