gaining ITs competitive edge with hp OpenView

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• gaining ITs competitive edge with hp OpenView
• americas software marketing
• june 2002

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what is IT beingasked to do?
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CIOs top 10 issues for 2002

• cutting/stabilizing costs
• aligning IT investments with business directions
• building strong IT service delivery
• sourcing
• resource management
• security in all its aspects
• enterprise architecture
• integration
• building credibility for the value of IT
  services
• planning prioritizing IT investments

Giga Nov 2001
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manage the business value of IT
  
managing IT services
service infrastructure management from hp
OpenView
  
managing the infrastructure
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managing the business value of IT
  
managing IT services
network, systems, applications, databases, storage
  
  
managing the infrastructure

• network management
• fault management
• performance management
• resource optimization
• application management
• storage management
• integrated operations management

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managing the IT infrastructure
network management auto-discovery, mapping,
status network topology, sub-nets, servers,
storage, applications display linkages draws
the lines for fast understanding of what is
connected to what customizable e.g. all of
particular floor or department all of a
particular device root cause analysis of faults
network node manager
whats there - whats workingwhats threatened -
whats broken
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fault management

• centralized fault management
• networks, servers,applications,databases,
  storage
• policy driven
• event monitoring
• availability, failures,warnings,thresholds,
  message strings
• fast problem resolution
• automatic or 1-clickoperator-initiated actions
• extensive drill-down andproblem analysis
  capabilities

managing the infrastructure
all the elements - always on
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performance management
track, monitor, alarm, report performance of
networks, servers, databases, applications,
storage intelligent alarming address issues as
soon asperformance begins to degrade alert on
threatened service levels performance data
stored for problem analysis and resolution
pinpoint the time and the source of the problem
managing the infrastructure
fix the bottleneck before the user is impacted
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resource optimization

• trend analysis
• uses stored resource utilizationmetrics for
  quick analysis
• anticipate congestion
• bandwidth-intensive applications, disk space,
  CPU utilization, etc.
• load-balancing
• determine over/underutilized resources

managing the infrastructure
get the most out of your resources
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managing the infrastructure
applications management

• auto-discovery of application topology
• availability and component drill-down
• performance monitoring with pre-configured
  thresholds, instructions and actions
• out-of-box service reports
• integration with application utilities

keep your business-critical applications running
smoothly
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managing the infrastructure
storage management
storage area management
data management

• discovery, topology, events/alarms
• assignment access control
• performance, thresholds reporting
• capacity analysis, control, planning
• service levels, metering, charge back

• automated data protection
• backup facility
• media management
• instant recovery
• reduced risk

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integrated operations management
managing the infrastructure

• useable information, not just data
• event consolidation, message counters, dynamic
  filtering
• events routed to the right person
• operator roles, follow-the-sun, competency
  center
• multi-platform support
• data transfer through firewalls
• open interface to launch third-party custom
  tools

manage from a single pane of glass
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operations managementfor Windows
network, systems applications management

• service-driven operations management
• complete offering of Windows-based management
  products (operations, network, internet,
  applications)
• heterogeneous management from Windows Console
• Win2000, NT, HP-UX, AIX, Tru64, Linux, NetWare
• management of key applications
• .NET, Exchange, SQL, IIS, Oracle, mySAP, BEA, and
  more
• open architecture/integration
• Compaq Insight Mgr, MOM, OpenView

manage the entire IT infrastructure from a single
Windows console
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what do OpenViewusers say?
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managing the business value of IT
  
  
managing IT services

• service management
• business impact analysis
• service level management

  
managing the infrastructure
database applicationscorporate e-mailorder
processing CRMcustomer accountsmobile
professional support...
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With a service orientation.. the IT operations
group can contribute significant savings to the
bottom line while preserving project
capabilities december 14, 2001
Gartners enterprise management technology
issuesin 2002
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service management
managing IT services

• manage technology elements froma
  business-services perspective.
• maps technology elements to the service(s)
  they are a part of
• tops down AND Bottoms up
• pre-configured for selected applications and
  internet services
• customized role-based service views
• by job function, organization, geography, etc.

clear understanding of business critical
services
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business impact analysis
managing IT services

• operators can instantly see
• what services are impacted by technology faults
• which problem to address first
• why is this service red?
• show root cause maps theproblem directly to its
  source
• who else is affected?
• show impacted servicesdisplays all services
  affected

whats the impact?what are the priorities?
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service level management
managing IT services

• implementing SLM
• helps define and trackservice objectives
• associates the elements to the objective
• monitors and reports compliance
• unified support processes
• call management
• incident tracking
• automated compliance monitoring for internet
  services

set expectations manage expectations meet
expectations
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Gartners enterprise management technology
issues in 2002
(IT departments need to) guide strategic
investments in IT to make actual returns
visible and to focus on investment return for
IT december 14, 2001
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managing the business value of IT

• demonstrate value delivered
• enable new business opportunities
• maximize the return on IT investments

  
managing IT services
  
managing the infrastructure
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managing the business value of IT
demonstrate value delivered

• reports show actual quality of service delivered
• resource utilization by department
• user experience data
• service level compliance
• out of the box or customized
• automatic or on-demand
• web-based service information portal

business managers can see for themselves
anytime, anyplace
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enable new business opportunities
managing the business value of IT

• swiftly align resources to new initiatives
• based on tracked availability and usage data
• complete, up to date understanding of current
  resources
• faster roll-out of new services
• automated delivery processes
• software process automation
• mobile/wireless
• billing for IT and storage resources within the
  corporation

Leading enterprises understand that their
business initiatives have real infrastructure
capability implications. Gaps in infrastructure
capabilities hinder business initiatives. Gartner
EXP, nov. 2001
support business goals and new initiatives
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managing the business value of IT

• get the most from the technology
• deploy/scale quickly
• maximize uptime
• minimize response time
• provide new, better services and support
• support next-generation initiatives
• hold the line on operational costs

• increase the effectiveness of the IT staff
• greater breadth of management coverage greater
  depth of capability
• proactive management capabilities reduce costly
  failures
• exception-based management utilizes the experts
  for tasks they are really needed for

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OpenViewenterprise IT managementkey ROI
findingsIDC study, May 2002

• ROI of 1,296 on investment in OpenView tools
• payback in 63 days
• 79 reduction in server downtime
• 49 reduction in the time to identify fix
  downtime incidents
• 99.889 availability after installing OpenView
• IT efficiency improved 26
• IT productivity improved 54
• 31 increase in user productivity (downtime
  related)

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OpenView differentiators

• OpenView is modular by design
• built as stand alone
• powerful integrations
• open interfaces
• delivers automation intelligence
• integration based
• out of the box
• advanced baselining
• automatic actions
• true end-to-end management
• infrastructure management
• service management
• performance management
• effective service management
• automation of well defined processes
• industries most complete operations management
• OpenView community
• support services
• independent user group

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whyservice infrastructure managementfrom hp
OpenView ?

• OpenView manages 100 of the Fortune 50
• OpenView manages 50 of the Business Week
  International 100
• 4 million online trading and bank accounts
• over 35 response centers worldwide, staffed with
  a dedicated team of over 500 hp OpenView support
  engineers, providing support in local languages

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service infrastructure management from hp
OpenView
managing the business value of IT
service information portal reporter
managing the services
managing the infrastructure
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service infrastructure management from hp
OpenView
managing the business value of IT
managing the services
service management
managing the infrastructure
performance management
fault management
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integrated service management from hp OpenView
assurance
service management
performance management
TeMIP
fault management
network
systems
applications
storage
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enterprise customers
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nsp customers
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what do OpenViewusers say?
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questions?
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service infrastructure management
from hp OpenView