Business Process Outsourcing

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Cutting Business Costs Through BPO
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Business Process Outsourcing
Professional approach to Document Management
Services Outsourcing delivers consistent
high-quality solutions for the document
turn-around.
Documents Management
Finance Solutions help clients consolidate their
finance operations, allowing to sharpen focus on
the core business.
FA

HR Services transform people management, reduce
costs and improve capabilities at scale and at
speed.

HR


Supply Chain Management Solutions increase
logistic savings, reduces risk and
improve performance.
Supply Chain Management
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Business Process Outsourcing

Service Center eliminates the need to provide
employee office space, special equipment or
training.

Service Center
Increasingly companies are finding that
outsourcing IT support is a flexible, scalable
and cost-effective alternative.
Knowledge IT Support


You can get easily entrapped in calling, emailing
and chasing information channels. Allow us to
free your mind and help you concentrate on the
strategic decisions.
Communication
The goal of the BPO Ukraine is to provide
standardized, accurate, and timely information.
You can say goodbye to impossible deadlines and
administrative work overloads.
Administration Management
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Business Tasks BPO Deals with

FA
Supply Chain Management
Document Management
Administration Management
Accounts Payable
Records Retention
Distribution Management
General Data Management





Accounts Receivable
Escalation Management
Imaging
System Data


Collection
Document Management System
Corrections
Insurance Claims
Migration of existing content
Org Publisher

Trade Processing
Billing
Compliance





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Business Tasks BPO Deals with


Service Center
Knowledge IT Support
Communication

HR
Call Handing
Material Development
New Hire
Knowledge Management Interface




Benefits communication
Contact Monitoring
Materials Management
Maintenance Responsibility
Contact Tracking
Separation
Editing/Proof-reading
VPN Communication
Case Management
Medical Leave
Web Content Development
Office Application Support
Referrals
Data research
International Vendor Management
Audio Transcription




Partner Liaison
Management Services
Tuition Reimbursement Overall
Organizational Management
Customer Satisfaction Surveys
Fulfillment
Time and Attendance (NA)
General Management
Verification
Governance
Data Management
Project Management
Ad Hoc Office Applications support
Audit Support (Local)
Ad Hoc Reports
Representative Assisted Services





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Advanced BPO Services





Online Services
Legal Process Outsourcing
Project Management Outsourcing
Customer Service
Full Finance and HR Outsourcing





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BPO Ukraine Benefits





Excellent education level of employees
Masters Degree in Economics/IT is a must

Excellent language skills
English/Ukrainian/Russian/German/French/Spanish/Du
tch
Healthy work environment
Ensures sustainable business model
Management with US/European experience

We talk the same business language
Scalable organization with on-hand IT support
IT support specialists already there from using
other clients
BPO based in Ukraine, a rising BPO hot-spot
Highly qualified candidates with low levels of
attrition

BPO Ukraine will do all the tasks faster, more
efficiently and will guarantee the highest level
of performance. We offer end-to-end service from
the right professionals with the right skills for
each task.
We work seamlessly with our clients, regardless
of location. The result tangible improvements in
business performance.
BPO Ukraine will help business achieve achieve
various benefits such as cost and time savings
and ability to focus on core competence and to
sharpen companys competitive edge.





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Do Not Wait - Implement BPO and Capitalize Now

The research firms expects robust growth in the
BPO industry with more and more companies reaping
the benefits of BPO all over the world.
(McKinsey, DTZ etc.)
It is estimated by BPO leader (Genpact) that
BPO can save at least 30-40 for your budget
including the implementation costs.

The BPO market size is expected to reach 641.2
billion by 2009 with a Cumulative Annual Growth
Rate (CAGR) of 10.9 percent from until 2009.





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Examples of Business Processes Outsourcing

Global Accenture Outsourced human
resources administrative functions in Europe,
North America and Asia including implementing
a major initiative to improve Cable Wireless'
human resources processes, technology
infrastructure, and delivery capabilities and
integrate multiple legacy systems in each of
the affected regions. 2004

Australia PwC Outsourced procurement
functions (approximately AU1.2 billion per
year). 2005

US Accenture Multi-disciplinary,
business process outsourcing of supply-chain
functions (including printing, publishing,
warehousing, distribution, tracking and
shipping), planning, scheduling, warehouse
management and transportation
processes. 2006

Global Cable Wireless Outsourced its
communications network to Cable Wireless in a
five year multi-million pound deal  that will
cover all aspects of its telecoms and network IT
requirement until 2012. 2007

Americas Unisys Corporation Unisys will provide
managed services for 5,000 Dr Pepper Snapple
Group information technology (IT) users in the
Americas. The services include service desk
field support, including information technology
(IT) equipment maintenance equipment installs,
moves, adds and changes (IMACs) and deskside
support for hardware and software. 2009