How to Communicate with Confidence and Clarity

1
The CARLA Concept How to Raise an Issue, Prove
Your Point and Communicate with Confidence and
Clarity
with Laura Benjamin, President, Pinehurst Press
Ltd. Communication Strategies
2
CARLA Concept Benefits

• Raise self-confidence
• Coach others
• Raise issues
• Build confidence
• Identify best practices
• Reinforce training
• Avoid Groupthink
• Innovation

• Personal accountability
• Best practices
• Execution
• Improve safety
• Gap analysis
• Creative thinking

3
How We Learn Social Intelligence

• Brain is social one persons inner state affects
  and drives the other
• Interactions form brain-to-brain bridges
• Stem cells manufacture 10,000 brain cells/day
• Social interaction helps neurogenesis
• Technocreep lessens meaningful interaction

4
Self-confidence Self-efficacy

• Beliefs about ones capabilities to learn or
  perform behaviors at designated levels.
• (Dr. Albert Bandura, Stanford University,
  Encyclopedia of Human Behavior, 1994)

5
How to Build Self Efficacy

• Mastery experiences
• Peer role models who discuss key concepts
  obstacles
• Social persuasion strong words of encouragement
  from others
• Stable emotional states create a calm, accepting
  atmosphere

6
CARLA CONCEPT
C challenge or change A actions taken R
results achieved L lessons learned A another
approach
7
CHALLENGE or CHANGE you faced

• We jump from problem to solution
• Limited field of vision

8
ACTIONS we took

• Did we do everything possible?
• Avoid re-creating the wheel
• Unintentional vs deliberate

9
RESULTS we achieved

• Quantify outcomes 1-10
• How close ARE we?
• Constructive vs destructive
• Was good enough really enough?

10
LESSONS learned

• Face the good, the bad, the ugly
• History repeats
• Overwhelming amounts of data
• Relevant data better results

11
Another Approach?

• Now that we know what we know
• Different, not better
• Brainstorm no value judgments
• Refine decision making

12
Case Studies
-Youre facing a challenge (personal or
professional) -You want ideas -Apply the CARLA
Model -Ask others to brainstorm last step
13
Thanks so much for your participation. Hope to
see you again real soon!
To get Lauras humorous, helpful email
newsletter, please turn in Feedback Form
Photos by Eric Schickler Photography, Denver CO,
720-635-5103