MICHIGAN UNEMPLOYMENT AGENCYS

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MICHIGAN UNEMPLOYMENT AGENCYS

• Remote Initial Claims (RIC)

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What I will try Compress into 30 Minutes

• What is RIC
• Why
• Goals
• Technology is only a tool
• Status
• Discussion of our development tools and process.

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What is RIC

• Change in the method of service delivery
• Re-write and Re-engineering the UI system
• Ground work for the future
• Basically a change in the way we do business!!!

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WHY???

• Aging systems
• Long development cycles
• Cost to support
• Integration nightmares
• Re-gain control
• Knowledge is power
• Aging staff

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Goal -Develop a System that is

• Flexible
• Able to be changed quickly
• Easy to maintain
• Standards based
• Cheaper
• Easy to use

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Technology is only a Tool!!!

• Announcements/Communication
• Change training
• Cultural survey
• Team development
• Organization structure aligned with strategic
  direction
• Training staff

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From This.
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To This
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MUAs Development Methodology

• Reasons for new methods
• Components of methodology (tool)
• Types of processes
• Regular work flow processes
• Table prompter (Q A)
• Business Rules (EJB generator)
• General information on structure of methodology

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Reasons for new methods

• Most covered in Chris Perettos presentation
• Lack of response from IT
• Ever changing requirements
• Current mainframe technology obsolete
• Improved customer service
• New requirements not currently implemented

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Components
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Sample Processes

• Standard process map
• Process map showing eXtender dictionary request
• Process map showing the results of eXtender data
  field insertion
• Process map showing results of a deployment
  request

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Standard Process Map
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eXtender Dictionary Request
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Results of eXtender Request
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Deployment Request Screen
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General Information

• All interactive functions will be handled via a
  process map
• Workflow imaging
• Screen interaction will be via web based
  workflows, this will include but not limited to
• Internet
• Intranet
• Extranet

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Connections to other devices

• IVR
• Mainframe
• Other databases
• Other departmental information
• Federal information
• Etc
• Other networks
• Etc.

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CONTACTS

• Overall Project
• Chris Peretto [phone]
• perettochris_at_state.mi.us
• Technology
• Bill Wright [phone]
• wrightwilliam_at_state.mi.us