THE POWER OF PARTNERSHIP Success Through Collaboration

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THE POWER OF PARTNERSHIPSuccess Through
Collaboration

• by
• Delories J. Williams, CMC
• Economic Development Representative
• Memphis Light, Gas and Water
• 
  February 22, 2006

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Memphis Light, Gas and Water

• Overview
• Largest three-service municipal utility in the
  nation
• 1.5 billion utility company
• Serving Memphis for more than 64 years
• 2,700 Employees

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Memphis Light, Gas and Water

• Customer Base
• Serving more than 420, 000 customers
• 50,000 commercial industrial customers
• Serving a population of more than 900,000

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Memphis Light, Gas and Water
MLGW Service Territory

• Shelby County TN

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Memphis Light, Gas and Water

• Economic Impact in Community
• 2.15 billion annually
• 16.6 million local government revenues
• 537.0 million total wages
• 472.0 million consumer spending
• Source Younger and Associates

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THE POWER OF PARTNERSHIPSuccess Through
Collaboration

• Memphis, Tennessee, USA
• Existing Business Partnership Program

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Memphis Existing Business Partnership Model

• 1995 Memphis 2005 Strategic Plan
• 1997 Started Memphis EB Program
• 2000 Partnership Expanded (4)
• 2001 Partnership Expanded (2)
• 2005 Total Partners (19)

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Memphis Light, Gas and Water
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Memphis Light, Gas and Water
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Memphis Light, Gas and Water

• Key Components of Program
• Community Support
• Budget
• Areas of Focus
• Program Management
• Marketing

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Memphis Light, Gas and Water

• Community Support
• Partners
• Stakeholders
• Customers
• Other ED Entities

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Memphis Light, Gas and Water

• Budget
• Partners Participation
• Sponsorships
• In-kind Contributions
• Special Projects/Program

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Memphis Light, Gas and Water

• Areas of Focus
• Business and Industry Visitation
• Closures/Mergers/Acquisitions
• Special Projects/Programs

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Memphis Light, Gas and Water
Other Existing Business Efforts

• Energy Resources - Operations
• Handle Largest 120 Industrials
• Energy Services Marketing
• - Handle 400 Commercial Accounts
• CEO Visits
• - Handle 24 annually

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Memphis Light, Gas and Water

• Program Management
• Orientation
• Training
• Target Companies
• Scheduling Visits
• Visitation Procedure

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Memphis Light, Gas and Water

• Program Management
• Follow-up Procedure
• Information Management
• Marketing
• Monthly Partners Meeting

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Memphis Light, Gas and Water

• Accomplishments
• One Stop Shop
• Developed Relationships
• Ongoing Visitation Program
• Customer Satisfaction
• Solved Problems
• Encouraged Growth

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Memphis Light, Gas and Water

• Accomplishments
• Increased Capital Investments
• Exceeded targeted visits annually
• Expanded BR E Program
• Hosted BR E Conference
• BRE International Award of Excellence

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Visits 1997 - 2004
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Expansion ProjectsJob Creation, Investments
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Memphis Light, Gas and Water

• Positives of Program
• The Partnership Works --Commitment
• Mutually Beneficially for all Involved
• Community, Private and Public Support
• Model Program---Benchmarked by others
• Customer Focus
• Shared Knowledge with Others
• Mission Driven, Goal Oriented

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Memphis Light, Gas and Water
Why is the Program Successful?

• On-going BRE Visitation Program
• Identify common goals
• Maximize financial resources
• Meet regularly to maintain and build
  relationships among staff/ partners
• Nurture existing businesses
• Show bottom line results (increased revenue,
  capital investments, new jobs)

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Memphis Light, Gas and Water
Why is the Program Successful?

• Build relationships with key stakeholders
• Establish Public Private Partnerships
• Emphasis on existing companies
• Leverage available community business
• resources
• Share knowledge and information with
• stakeholders

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Memphis Light, Gas and Water

• Challenges of Program
• Training of Staff
• Turnover
• Financial Obligation
• Promotion/Marketing
• Staff versus Companies

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Memphis Light, Gas and Water
Why MLGW Invest in BRE?

• Investments in partnerships allows MLGW expense
  to remain low while return for rate payers is
  high
• Utility companies grow through bringing in new
  industry and expanding existing businesses
• Industrial growth means more sales and increased
  revenue
• Leverages small staff and budget with ED
  resources of the Memphis Regional Chamber (MRC)

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WHY BREFOR YOUR COMMUNITY?

• Promote growth/development of local community
• Establish early warnings ----businesses at
  risk
• Retain/increase jobs and tax revenues
• Enhance a communitys reputation
• Creates wealth in our communities
• Keep local businesses from locating to other
  areas
• Help local businesses survive economic
  difficulties

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How Do You Grow Your Community ?

• Nurture local leadership
• Build relationships
• Establish Partnerships
• START A BRE PROGRAM

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Memphis Light, Gas and Water
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• QUESTIONS/ANSWERS

Thank You dwilliams_at_memphischamber.com 90
1/543-3464 901/543-3510