NHSLA Risk Management Standards for Ambulance Services

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NHSLA Risk Management Standards for Ambulance
Services

• Achieving Compliance with Training Requirements

Carol Offer Assistant Director Workforce
Development North West Ambulance Service
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Standard 2 Competent Capable Workforce

• The organisation has approved documentation which
  describes the process for ensuring a systematic
  approach to risk management training for all
  permanent staff.
• The organisation has undertaken a training needs
  analysis to identify the risk management training
  requirements for all permanent staff and
  documented the results.

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Policy Statement

• All employees of NWAS NHS Trust will receive
  training appropriate to their employment with the
  Trust, some training will be delivered as part of
  core and induction training programmes and some
  as part of the Trusts commitment to Continuing
  Professional Development for all staff.
• (NWAS Risk Management Strategy and Policy, March
  2007)

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• Risk Management Training Procedure

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Topics

• Risk Management Awareness
• Dynamic Risk Assessment
• Risk Assessment
• Incident Reporting
• Complaints Awareness
• Incident/complaints/claims Investigation
• Safety, Security Fire Awareness
• Root Cause Analysis
• Hand Hygiene
• Moving and Handling

• Children Protection
• Protecting Vulnerable Adults
• Slips, Trips and Falls
• Inoculation Incidents
• Conflict Resolution
• Medicines Management
• Paediatric Care
• Resuscitation
• Infection Prevention and Control
• Obstetric Care

These topics will be reviewed on an annual basis
to determine completeness of the list and the
continued currency of the content.
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Training Needs Analysis

• Required level of knowledge and competence
• Principal staff group
• Each topic identified
• Frequency of updates

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Updates Refreshers

• In all cases - annual
• Review content annually
• No change ? refresher guide
• Minor change ? update guide
• Major change ? learning pack or training
• Annual observations of competence/practice for
  patient contact roles

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Training

• Classroom-based training
• E-learning
• Learning packs
• 11
• Observation in practice - action planning
• KSF

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Training Planning (1)

• Induction Core Training
• Deliver mandatory training relevant to roles

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Training Planning (2)

• In-Service Training
• Funded training days
• Workshop to agree annual priorities for staff
  groups and delivery methods

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Attendance, Monitoring Reporting

• Manager responsibilities
• Training Records
• Non-attendance
• Reporting

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Next Steps

• Workshop
• Key stakeholders
• Prioritise needs
• Agree delivery methods
• Will include all Trust priority areas - not just
  risk management (Airwave, ED, KSF, etc)

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Future Developments

• Develop localised instructor capability to
  deliver learning and to implement annual
  observations of practice
• Develop a culture where learning is recognised
  and valued (opposed to training)
• KPI ?