Delegating and Empowering

1
Delegating and Empowering

• Objectives
• At the completion of this module, participants
  will be able to
  
• Determine elements of an empowering work
  environment.
  
• Identify steps for successful delegation.
• Recognize the importance of work climate and
  trust when delegating tasks.
  
• Recognize manager characteristics that increase
  the success of delegation.

2
Delegating and Empowering

• Definitions
• Delegation a way to accomplish job tasks with
  each person taking a part of the work and
  responsibility which best uses and extends her
  skills.
• Empowerment creation of a work environment which
  allows each individual to work to her highest
  capacity. An empowered workplace is a safe
  climate for people to work together with freedom
  to take initiative, to create, to solve problems,
  and to assume the responsibility of completing
  the task.

3
Delegating and Empowering

• Definitions
• Integrity others know to expect honest, direct
  interactions because the individual has
  predictable competence, commitment, and
  follow-through.

4
Delegating and Empowering

• Personal Check-In Delegation Assessment
• Think back to a task you delegated recently and
  consider the following questions
  
• What was the task?
• Were you satisfied with the results achieved?
• What did you do or say as you made this
  assignment?
  
• What did you do that worked or did not work?
• What would you do differently next time?

5
Delegating and Empowering

• Icebreaker Empowering Workplace
  Characteristics
  
• In small groups, create a shopping list of all
  the
  
• qualities found in an empowering work
  environment.
  
• Share with the large group and look for common
• responses that the group believes are most
  significant.
  

6
Delegating and Empowering

• Empowerment
• People who establish strong interpersonal
  relationships
  
• Believe the best of others.
• Treat others with respect.
• Act consistently with loyalty, honesty and
  integrity.
  
• Communicate clearly.
• Seek ideas from and listen carefully to others.

7
Delegating and Empowering

• Why Delegate?
• Here are a few good reasons to delegate
• To build individual confidence and increase
  motivation.
  
• To share the power and responsibility.
• To provide growth experiences and to model the
  value of skill
  
• development.
• To create a sense of importance and belonging
  for the
  
• employee.
• To encourage independence, initiative, and
  creative problem
  
• solving.

8
Delegating and Empowering

• Skills and Jobs Making the Match
• The three key processes for delegation are
• Identify the skills of the individual.
• Clearly define the tasks to be completed.
• Obtain feedback from individual to confirm
  accurate
  
• assessment of skills.

9
Delegating and Empowering

• Skills and Jobs Making the Match
• To check for a match between skills and jobs,
  consider the following
  
• The individuals abilities to do the job.
• The importance of the job and timeline needed.
• The consequences of success and failure.
• The relationships with others who are involved.
• Commitment and loyalty of the individual.

10
Delegating and Empowering

• Skills and Jobs Making the Match
• Before you delegate, ask
• Is the individual capable of doing the job?
• Will she be committed to it and take it
  seriously?
  
• How important is this task to the total
  operations success?
  
• Is the timeline reasonable?

11
Delegating and Empowering

• Steps for Successful Delegation
• Establish desired results.
• Clearly describe the results you want.
• Explain how the results fit into the teams or
• organizations big picture.

12
Delegating and Empowering

• Steps for Successful Delegation
• Identify guidelines and deadlines for
  accomplishing the results.
  
• Together establish the boundaries and
  limitations of
  
• the work.
• State and agree upon the benchmark, checkpoints,
  
  
• and deadlines that will ensure successful
• accomplishment.

13
Delegating and Empowering

• Steps for Successful Delegation
• Define accountabilities and standards to measure
  accomplishment.
  
• Be sure to give the individual the authority to
  
  
• complete the task.
• Secure commitment from the individual ask
• directly for it.
• Specify chain of command for problem solving.

14
Delegating and Empowering

• Steps for Successful Delegation
• List resources needed for successful completion
  of results.
  
• Who are the people who will be helping?
• What supplies or tools are needed?
• What outside people need to be notified that
  this
  
• individual will be taking on this job?
• Identify any financial or budget impact.

15
Delegating and Empowering

• Steps for Successful Delegation
• Determine consequences of achieving or not
  achieving the results.
  
• Be specific in detailing what success or failure
  will
  
• look like.
• What will be the impact of success in this task
  for
  
• the team, organization, and individual?
• What will be the impact of failure in this task
  for
  
• the team, organization, and individual?

16
Delegating and Empowering

• Reality Practice Case Study
• Cal has been promoted to manager of the Middle
  School and the High School. The schools share the
  same campus but operate independent kitchens
  serving over 1,200 meals per day. He cannot be in
  both kitchens at the same time. He must delegate
  effectively to manage both operations. For each
  task listed below, identify the steps he must
  take for successful delegation.
• Task 1
• Potato Bar is offered once a month at the Middle
  School. Customers have requested that the potato
  bar be offered once a week with different
  toppings each week. Cal has completed a customer
  survey and determined the types of toppings the
  customers prefer. However, he does not have time
  to implement the changes. What steps does he
  need to follow for successful delegation?

17
Delegating and Empowering

• Reality Practice Case Study
• Task 2
• Food deliveries often come when Cal is busy with
  other duties. In order to meet the district
  policy for receiving, all items must be inspected
  and checked off prior to signing the invoice.
  Cal has identified a responsible employee who
  shows interest in management training. What
  steps does he need to follow for successful
  delegation?

18
Delegating and Empowering

• Checking Out Delegation Preparation Worksheet
• Describe a task you want to delegate.
• List the skills and abilities of the individual
  to
  
• whom you may delegate.
• Draft the desired results you want.
• Identify any known guidelines or deadlines.
• List resources you believe the individual may
  need.
  
• List the consequences of not achieving this
  task.
  
• List the consequences of achieving this task.