Abridged Khaedu Deployment Social Development Botshabelo

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Abridged Khaedu Deployment Social Development -
Botshabelo

• To improve service delivery to
• Our Communities

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Compiled byThe Deployment Team

• From Left to Right
• Mr Thabo Koko
• Mr Anselm Umoetok
• Mr Modise Mofokeng
• Ms Mpho Kate Mholo
• Mr Tsekiso Mokoena
• Mr Elias Sease
• Presenter Ms MK Mholo
• Date 03 August 2007

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Presentation Content

• Survey of Clients
• Survey of Staff
• The current slow process
• Recommendations

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Survey of ClientsHappy except for time taken
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Survey of Clients Crowds Congestion
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Survey of Clients SMS Direct Payment are
options
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Percentage answering Yes to the above questions.
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Staff SurveyStaff responses suggest low morale
75 of staff say Batho Pele is not working
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Presentation Content

• Survey of Clients
• Survey of Staff
• The current slow process
• Recommendations

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Process Issues

• Complex Process
• Backlog
• Bottlenecks

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Systems and processes are long and dependent on
others
1-3 months
Applicant screened
Referred to a social worker who fills in intake
form
Interview held with available social worker
Area social worker investigates case
Applicant arrives at office
Only 15 to 27 cases/week of 40 quota!
Social worker compiles report and forwards to HOSS
HOSS checks the report and discusses if necessary
Report sent to statutory unit in Court who
provides date for hearing
Client called in to discuss the report
Magistrate assesses application and makes decision
3 copies made and sent to (1) Soc Sec, (2)
Regional Office and (3) remain at Court
Documents sent to the Regional Office
Regional Office responds requesting 16/02 report
Client sent to SASSA to begin grant application
process
3 months
Total process approximately 9-12 months
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Submissions to Magistrate is not the bottleneck
not coming close to 160 p/m capacity
Capacity
Quota for submissions to the Magistrate should be
160 per month
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Backlog Causes

• Waiting period is three months for Soc. Dev.
  interview only
• Bottle neck Magistrate is not a bottleneck
  (foster care) because the quota of 40 per week is
  not met.
• SASSA 26 working days to process data
• 7 hrs SASSA queuing time
• This excludes involvement of home affairs to
  obtain relevant documents

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Backlog continued.

• Home Affairs Schools Justice SASSA Social
  Development
• Process is cumbersome and not clearly mapped out
  and not client friendly
• Services are remote from one another
• not based on trust of citizen

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Presentation Content

• Survey of Clients
• Survey of Staff
• The current slow process
• Recommendations

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Recommendations

• Batho Pele is not meant for external clients
  only, it should be practiced in-house
• The eight principles (consultation, service
  standards, access, courtesy, information,
  openness transparency, redress, and redress) is
  all about giving good customer service to the
  users of government service all staff deserve
  that too!

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Recommendations

• Structured regular meeting
• Capacity Building training workshops
• Delegation of powers to the lowest possible
  levels
• Filling of funded vacant posts a top priority
• Attraction and retention strategy should be
  aggressively implemented
• Consider scarce skills allowance

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Recommended Structure
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Recommendations continued

• Provision of sufficient number of vehicles
• Better/proper management of PMDS
• Improve access to bursaries
• Reducing waiting period from five months to 48hrs
  for processing of payment
• Consider one stop shop for the benefit of clients

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Streamlined Process
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Government could save millions by encouraging
(enforcing?) the use of bank accounts for grant
payments (at least for the young people)
Cost to government of making grant payments
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Botshabelo Deployment Team

• Re a leboga
• Thank You
• Dankie
• Any Questions?