Professional work Guidelines

1
Professional work Guidelines
2
General

• Never send an email during weekends (your local
  weekends).
• Gives a negative impression about your company.
• Never use our, e.g.
• Our solution , our company , our employees.
• Instead use the solution , the product , the
  company name employees.
• This includes your verbal conversations and any
  documented material, BTL, Website ..atc.
• You represent your company , never complain about
  other employees , policies , products etc
  in-front of outsiders.
• Since you represent your company , others expect
  that you know every thing about it (services,
  projects, plans.. etc) therefore answer to any
  such question professionally within the
  confidentiality rules, if you don't know an
  answer to a question , dont come up with one
  from your mind, apologize politely saying you
  will get back to them later but soon.
• Your customer is the reason why your are doing
  your job , give customers your top most
  priorities , this includes both external and
  internal customers
• Internal customers are your colleague employees ,
  other employees depend on input from you in order
  to successfully complete their work, even if its
  not part of your target , responding
  professionally and timely to internal employees
  counts for your professional attitude and
  reputation, and eventually your appraisal.

3
Keep on track

• The way you dress , look , treat colleagues and
  customers are part of your companys image.
• Follow up is one of the most core skills you must
  master , whether internally or externally , if
  you dont count on your mind to remember (like
  me) , use a follow up excel sheet like the
  attached.
• If you make a lead , or any contact with
  outsiders and then you never follow-up or follow
  up after a month , by doing so you are giving one
  of the most bad impressions about your company,
  always follow up timely.
• There is a thin hair between follow up and
  annoying therefore be careful to stay in between,
  too many follow ups does not necessarily mean
  that youre doing a good job.
• Your managers expect results not excuses , this
  is a good prescription for success in any job you
  might ever take , therefore whenever you face a
  problem , try to solve it on your own and within
  your authorities until its solved, if you still
  cant solve it then consult with your manager ,
  the important thing is that when its time to
  report on it, you either have a good result or a
  very strong excuse that was out of your hands
  and which your manager is already aware of. (no
  surprises in reporting.)

4
Internal communication

• Asafeen are not an acceptable behavior and are
  neither welcomed nor will be received or
  processed, EXCEPT in one and only one condition
  , if the companys welfare is going to be harmed.
• Nevertheless if it turns out that the companys
  welfare is not going to be harmed by your Esfeen
  then it will extremely and negatively affect your
  appraisal.

5
External Communication

• Use emails not phone calls, do not call except if
  its extremely urgent.
• One SPOC with customer, not many employees
  calling customer.

6
Innovation

• Be always innovative and provide customers with
  new Ideas, solutions, create the need and explain
  it, never ask customer to come up with ideas,
  never present poor or copied ideas, be extreme.