HEADING

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Software as a Service
David Jacobs
27 March 2008
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What is Software as a Service (SaaS)?

• Software as a service (SaaS) is a software
  application delivery model that is
• Web-native
• Multi-tenant
• Third-party hosting and operations support
• Pay for use model

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History and Uptake
The Truth About Software as a Service (SaaS) -
CIO Magazine, May 2007
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Benefit 1 Manage Total Cost of Ownership as an
Operational Expense
Capital Expense
Operational Expense
Development Expense
predictable
predictable
unpredictable!
skills shortage
Traditional Software Development
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Benefit 1 Manage Total Cost of Ownership as an
Operational Expense
Software as a Service (SaaS)
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Benefit 2 Move technology debates to the vendor
Open-source or Proprietary?
LAMP stack or Microsoft?
Business Owner
MS SQL versus Oracle?
Software Vendor
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CASE STUDY MOOR
Utility Companies
Municipalities
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Key Success Factors for a SaaS Application

• Suitable for business processes that are
• Cost driven, not competitive advantage driven
• End point integration only
• Long tail possible
• Expertise you dont have resources to invest in

Customer 1
Customer 2
Customer 3
Customer 4
Customer 5

Customer 6

n
n
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Key Challenges for SaaS

• Major challenges are
• Security how is your data managed
• Service Levels what can you expect?
• Mid process integration
• Bandwidth constraints

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Summary

• SaaS is
• A third option in the build or buy debate
• A way of moving technology choices from the
  business to your software vendor
• A really good choice for long tail applications

Any questions? david.jacobs_at_consequent.co.z
a