Division of Services

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Division of Services Resources

• Service Excellence Program

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Service Excellence Program- The University is
committed to achieving sustainable growth in
research and teaching, and excellence in support
services is a key enabler of this growth.- Our
current modes of support service delivery will
soon begin to constrain rather than sustain
further growth.- The University was successful
in receiving a grant of over 3m from the
Commonwealth Government for the program.
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The Service Excellence Program will- Deliver
significant efficiency benefits by reducing the
need for low- level administrative work by
academic staff- Deliver strategic and advisory
services that directly support the capacity and
decision making of the academic and student
community- Enable additional investment in
research and teaching and- Result in knowledge
transfer to University staff about service
delivery in support of the Universitys goals.
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Program scope- The University of Adelaide is
committed to a whole-of-institution approach to
this reform program.- More than 1,000 staff are
involved in service delivery across the
University approximately 70 of professional
staff (non-academic staff) and about 40 of
total University staff.- The Program will cover
support services delivered from the central
Divisions and from Faculties and Schools.
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Learning and business support Students Program
and course advice student recruitment program
costing and pricing Research Research
collaboration project management project
costing and pricing People Recruitment
workforce planning performance
management Finance Tax and asset management
financial modelling ICT Desktop services
computer labs on-line learning network
services remote access Property Teaching space
research Space
Transaction support Students Admission
enrolment scholarships student fee
administration graduation Research Grant
administration HDR student management People
Payroll employee services Finance Accounts
payable accounts receivable ICT Identity
management security acceptable use Property
Facilities management access control car
parking parks and grounds Prudential ASIC and
other compliance controlled entity governance
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Next steps
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Next steps- Service Excellence Project
Team- Service Excellence Program Director,
Shane McGregor
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Next steps- Establishing program governance
and policies - Refining the scope for the
Program - Developing the methodology for
building the business case, and- Call for
expressions of interest from people to support
the Program- Please visit www.adelaide.edu.au/s
erviceexcellence