The RCSLT

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The RCSLT Quality Self-Evaluation Tool Q-SET
Karen Davies karen.davies_at_trafford.nhs.uk
Alison Fuller Alison.Fuller_at_norfolk-pct.nhs.uk
Hazel Roddam hroddam_at_uclan.ac.uk RCSLT
Scientific Conference, March 2009
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The NHS Quality Agenda

• How do we know that our users receive high
  quality SLT?
• How do we show that our users receive quality
  SLT?
• How do we identify what we need to improve?

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• Lord Darzi
• "We can only be sure to improve what we can
  actually measure"
• High Quality Care for All, June 2008
• NHS Information Centre
• Our goal is to support local efforts to improve
  quality by developing useful and meaningful
  measures

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What is Q-SET?
The RCSLT approved online Quality
Self-Evaluation Tool

• Purpose
• Help all SLT services (NHS and non-NHS) evaluate
  what they do

• Promote professional standards

• Identify service strengths and needs

• Guide service development plans

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What is Q-SET?

• and Q-SET can be used to
• Keep quality at forefront of service developments

• Identify examples of good practice

• Contribute to development of benchmarks

• Inform commissioning process

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Q-SET rationale...

• NHS commitment to the continuous improvement of
  the quality of care it provides
  (Standards for Better Health DH, 2006)
• RCSLT strategic aim to set robust professional
  standards and support the profession in meeting
  them in the interests of service users
• Improve quality, equity and transparency reduce
  postcode lottery
• (Bercow Review, 2008)

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..and background
Designed for Life, Welsh Assembly Govt, 2005
The Darzi Report, 2008
RCSLT CQ3, 2006
Standards for Better Health, 2006
The Bercow Report, 2008
Better Health, Better Care Scottish Exec, 2007
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The Q-SET Consultation Process

• Advisory Group
• Senior SLTs and managers (NHS, non-NHS,
  independent representing all service user
  groups)

Pilot Group Senior SLTs and managers fromall
sectors, from Scotland, Northern Ireland, England
Isle of Man
Stakeholders Government, RCSLT, HPC,
commissioners, user groups
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Q-SET format

• 5 sections

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What does Q-SET look like?
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Extract from Staffing
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Self-evaluation
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Extract from Q-SET summary sheet
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Extract from Q-SET Action Plan
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From Q-SET to Action Plan

• In groups look at the completed User
  Experience section
• What are the strengths of this service?
• What are the development needs?
• Add 1 and 2 to the Summary
• Identify some key points for the
• Action Plan
• Compare this teams performance with the national
  data (bar chart handout)
• Any further action points needed?

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Real example user experience summary (partial)
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Real example user experience Action Plan
(partial)
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What does Q-SET provide thats new for SLT
services?

• A single tool to enable them to
• identify areas of strength and areas in need of
  development
• compare their service with other similar services
• work effectively with commissioners
• develop CPD opportunities for the team
• retain ownership of the monitoring and
  development of their services

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Getting started with Q-SET

• Access the web page http//www.rcslt.org/docs/qse
  t
• Download and save a blank version (pdf/Word) to
  preview the information you will need to collect.
• Discuss Q-SET with your
• team. Delegate sections to
• relevant staff to complete
• Decide who will fill in
• the on-line form and nominate
• a Q-SET 'champion' to see it through
• Keep going to the end!

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Making Q-SET work for your team

• Use the results as evidence in your business
  plans
• Make Q-SET, or Quality, a standing item on your
  team meetings agenda
• Delegate work streams from your Action Plan to
  working parties of up to 4
• Make objectives SMART
• Record when actions are complete
• Report on improvements

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The Q-SET charts

• The national data so far...

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Q-SET it gives your team something to shout
about!