ADMINISTRATIVE REFORMS AND IMPROVING PUBLIC SERVICE DELIVERY

1
ADMINISTRATIVE REFORMS AND IMPROVING PUBLIC
SERVICE DELIVERY

• Government of Madhya Pradesh

2
Major Administrative Reform Initiatives Madhya
Pradesh

• Computerisation of Treasuries
• Project Clearance and Implementation Board
• Suraaj Samadhan Online, Parakh, Samadhan Ek Diwas
• Chief Minister Monitoring system for projects
• Smart Card Driving License and Vehicle
  Registration
• Office process automation in Mantralaya
• Land record Computerization Land record online
• Network of Mandis
• Portal for the Citizen
• Electronic Tendering
• Commercial Tax Information System

3
Computerisation of Treasuries

• All the treasuries and sub-treasuries are
  computerized and networked
• DDO, Employees and Budget Controlling Officer
  given unique ID
• Transaction mapped with unique ID
• Online deposit of tax and fee through Cyber
  Treasury

4
Computerisation of Treasuries

• BENEFIT
• Budget is available on 1st of April to all the
  DDOs
• Adherence to Budget and reduction in excessive
  expenditure. In 1999-2000 it was Rs. 1584 Crores
  has come down in 2005-06 to Rs 37 Crores
• Efficient monitoring of state taxes. In 2005-06
  Rs 9113 Crores collected as against Rs 5795
  Crores
• Quick disposal of pension cases excess payment of
  Rs 5.00 Crores prevented

5
Electronic Treasuryhttp//www.mptreasury.org
6
Project Clearance Implementation Board

• Board under the Chairmanship of Chief Secretary,
  Secretaries of concerned departments as members
  to give clearance follow-up the implementation
  of Projects on one table
• Managing Director, TRIFAC is the member secretary
  
• The Board meets twice a month
• The Board gives clearance / sanction / consent on
  various aspects of project
• Problems of on-going projects can also be taken
  up in the PCIB

7
Project Clearance Implementation Board

• So far 45 projects worth Rs. 127754 crores have
  been considered by the PCIB 34 projects worth
  Rs. 97971 crores have been facilitated, while one
  proposal rejected
• Implementation of 8 Projects has begun
• Policy related / inter departmental issues also
  resolved by the Board
• The average time taken to clear a project is 27
  days

8
Samadhan Online

• Around 15 unresolved public grievances are
  selected randomly and sent for comments and
  compliance in the morning of the first Tuesday
  every month
• The concerned officials are required to resolve
  these grievances before 4PM same day
• Chief Minister in presence of the aggrieved
  citizen discusses the grievance with the
  concerned officer online through video
  conferencing
• Officials are also required to explain reason for
  the delay

9
(No Transcript)
10
Chief Ministers Monitoring System

• To monitor activities of Departments for
  improving the overall performance of the
  Government
• To ensure timely and effective utilization of
  budgeted allocation and completion of projects
• Linking outcomes where possible and / or process
  indicators with budget allocations

11
Chief Ministers Monitoring System

• PROCESS
• Department wise identification of important
  schemes / programmes
• Prioritization of expenditure for better results
• Fixing annual and monthly targets (physical and
  financial) in consultation with departments
• Regular Review By CM and Chief Secretary

12
Chief Ministers Monitoring System
13
Chief Ministers Monitoring System

• BENEFIT
• Better utilization of funds
• Timely completion of irrigation, power and road
  projects. For example
• Bansagar
• Manikhera
• Maan
• MP showed better performance in various Central
  Sector and Centrally sponsored schemes

14
PARAKH

• PROGRAMME
• Parakh is a programme of monitoring the
  performance of basic services provided by about
  13 Departments like handpumps, transformers,
  schools, health services, anganwadis, public
  distribution system etc.
• It is a feed back system

15
PARAKH

• PROCESS
• Nodal officer for every village visits allotted
  village every month. Meets villagers and collects
  information in prescribed format
• Information collected by the nodal officers is
  keyed in. Various fault reports generated and
  distributed for follow up/remedial action
• Commissioners, Collectors and SDOs review every
  month
• Chief Secretary also reviews it through Video
  conferencing on third Thursday of every month

16
PARAKH

• BENEFITS
• Helped collectors and CEOs to supervise
  performance of various departments
• Service delivery improved
• Ensures alertness of employees
• Alternative information independent of the
  department is available

17
STATE
District Level Functionaries
Traditional
Parakh
Block Level Functionaries
Village Level Functionaries
Field
18
Samadhan Ek Diwas

• Citizen facilitation center for providing
  services
• Citizen submits request in the morning and the
  document/service is delivered before the office
  closes
• Center operating in all the district headquarters
• Public Private Partnership is solicited

19
Inauguration
Computerized Service
Writing Stand
A busy day at Indore Samadhan Center
20
The Interiors
Floor, Ceiling , Counter Furniture, Notice Board,
Windows Conducive Environment
21
Seating Arrangement
General Instructions on Flex
Arms License Renewed
22
Smart Card Based Driving License and Vehicle
Registration

• Vehicle, Driving License and Commercial Vehicle
  data now on web (www.mptransport.org) and SMS
  (9827020002)
• Computerised receipt management system and daily
  reconciliation with the bank has yielded more
  than Rs. 100 crore (Eliminating Fake treasury
  challans, two or more vehicle registered on one
  draft)
• Commercial Vehicle Tax management system has
  improved tax collection

23
Transport Department
24
Office Process Automation (File Tracking in
Mantralaya)

• State has initiated major drive for office
  process automation
• Mail (Dak) and files registration and movement is
  computerised
• The system allows supervisor monitoring at all
  levels
• Disposal of files and papers have improved
  considerably (Data from 1-1-06 to 31-12-2006)
• Number of letters registered 5.1 lakh
• Number of files created 2.6 lakh
• Number of file movements 11 lakh

25
Bhu Abhilekh

• Computerization and updation of land records
• Available on web (www.mpbhuabhilekh.nic.in)
• Computerized records being provided to citizens
• Digitization of maps in process

26
Thank You
27
Commercial Tax Information System

• All Commercial Tax offices computerized and
  networked
• Simple Database of transaction with facility to
  monitor tax paid yearly has substantially reduced
  tax evasion
• VAT implementation will eliminate all
  possibilities of evasion
• Online submission of return will be implemented
  soon
• Revenue has almost doubled

28
Commercial Tax http//www.mptax.net
29
Network of Mandis

• Project on public private partnership (PPP)
• Majority of the Mandis (agriculture market place)
  computerized and on the network
• Rates of agricultural produce across Mandis
  available real time
• Farmers make informed decision when to sell their
  produce
• Increase in Mandi cess realization

30
E-Krishi Vipnan
31
Portal for the Citizen

• Citizen and Business Portal for the Government
  (http//www.mponline.gov.in)
• Portal to develop system/content/service based on
  user pay model
• No investment by the State Government
• Joint venture company to recover cost by user
  payments
• Services such as forms of the Professional
  Examination Board are available online with
  integration to payment gateway

32
MP Online
33
Electronic Tendering

• All works Department to migrate to electronic
  tendering
• Works Department Manual amended to accept hash
  sealing and digital signature
• First tender of Narmada Valley Development
  Authority floated on e-Tendering
• PWD to start implementing soon

34
E-Tendering