Interoperability Training Session

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Interoperability Training Session

• Alain KERAVEL (HEC)

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Objectives

• To set the socio-economic context of the
  interoperability development
• To set the technical context of the
  interoperability development
• To understand the various issues of the
  interoperability implementation
• To improve the skills to analyse situation on the
  field and build effective strategy
• To get a general overview of what is going in the
  various country member of the European Community

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Local e-government

• Local e-Government in Europe
• State of the Art

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Prospective analysis conclusions

• 1- e-Government advances are diminishing and
  e-Government is far from being used to its full
  extent (Accenture)
• Financial pressure on central government
  expenditures that limits public investment
• Bureaucratic inertia that limits internal
  reorganisation
• Difficulty in achieve measurable cost savings
• Unclear perceptible benefits of e-Government in
  the eyes of the majority of the end-users
• 2- Heterogeneity at the local level

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local e-government cost reduction ?

• Cost Saving
• Ex. Managements unitary cost of social
  insurance declarations in France
• Paper form 2,95
• Sesame Vitale card (electronic procedure)
  0,31
• This costs saving did not lead the Social
  Insurance Agency to reduce the number of its
  employees (civil servant status), but allowed to
  efficiently handle the constant growth of
  declarations

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Citizen e-government perception ?
Uses and acceptability
Source CAP GEMINI
2004
2004
2003
2004
2003
2003
France UK Germany
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Brain storming

• What interoperability is for you ?
• Give the maximum of ideas
• In a minimum of time

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Brain storming

• What is interoperability?
• To know how to get the information needed to
  treat a specific customer demand coming from an
  other organisation
• To set a channel of communication (one way)
  between information systems to provide online
  services
• To exchange information (two way communication)
  with other organisations following an automatic
  process in order to provide online services
• To coordinate the processes shared between
  organisations to deliver online services

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Brain storming
Source Pollock J.T, Hodgson R.., Adaptative
Information, Wiley
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Brain storming

• Interoperability technological layers
• Communication layer
• To manage directory
• To do a request to an external database
• Semantic layer
• To search automatically the web service concerned
• To use semantic and ontology facilities to
  exchange information
• Organisational layer
• To use information system architecture based on
  processes to build interoperability

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National portal case studiesFrance Service
Public LocalDenmark Netcitizen

• Alain BUSSON (HEC-EOLE laboratory)
• Alain KERAVEL (HEC- EOLE laboratory)

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Service Public local
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Netcitizen
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Regional Platform Case StudiesSpain CAT
365Germany Hamburg Gateway

• Alain BUSSON (HEC-EOLE laboratory)
• Alain KERAVEL (HEC- EOLE laboratory)

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CAT 365
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HAMBURG GATEWAY
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Interoperability socio economic and technological
context

• TERREGOV Presentation

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TERREGOV project
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Interoperability Technical level

• Linking up computer systems
• Technologies and standards used,
• Open interfaces,
• Data formats,
• Protocols,
• eGovernment trend
• Moving from Tight integration to Loose coupling
• XML, Service oriented Architectures (SoA) and Web
  Services

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InteroperabilitySemantic level

• Common definitions and understanding of the data
  to be exchanged between information systems
• Specific attributes of key entities (e.g.
  Citizen, Address, ) widely applicable
• Motivation for eGovernment
• Identifying on the fly whether 2 services can
  establish meaningful transactions

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InteroperabilityOrganisational level

• Focusing on Life events and business episodes
• Customer centric eGovernment services gt Need to
  re-design intra-agency and inter-agencies
  processes
• Process Management facilities characterised by
• Exposing generic attributes of eGovernment
  services (e.g. is a service delivering
  information/data, is it delivering certificates
  or is it authorising something, ...)
• Easy management/monitoring/reporting on
  process/workflow progress and performance (e.g.
  throughput, approval vs. rejection, ...)

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References

• www.terregov.eupm.net
• www.egovinterop.net
• Conference
• 23-24th February 2005 egovinterop05 at Geneva
• Bibliography
• Pollock J. T., HODGSON R., Adaptative
  Information, Wiley, 2004