Business Letter Writing

1
Business Letter Writing
2
Why Do We Write Business Letters?

• To communicate with people outside of your
  business or organization.

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• You may write a letter to
• - Explain your views.
• - Summarize a meeting.
• - Apply for a job.
• - Request information.
• - Turn down a request.

4
Language

• Business letters reflect not only you, but your
  business or organization as well.
• The message in your letter needs to be
  straight-forward.
• Communicate your message without confusing the
  reader.

5
Purpose

• Decide what the purpose of your letter is and
  state it in the beginning of your message.

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Tone

• Make sure your message is stated in a friendly,
  respectful tone!!!!!!!!
• Example - We are sorry for the inconvenience,
  but we did not receive your payment.

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Parts of a Business Letter

• Heading
• Dateline
• Inside Address
• Opening/Salutation
• Body
• Closing
• Signature Block

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Good News/Neutral Letters

• State the good news/neutral news first.
• Provide adequate details.
• Pleasant ending.

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Bad News Letter

• Begin with a neutral/pleasant statement.
• Explain the reason for the refusal.
• State/imply the refusal.
• Offer an alternate solution.
• End with a positive statement.