Quality Improvement Models Steve Einfeld Executive Director QIC

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Quality Improvement ModelsSteve
EinfeldExecutive DirectorQIC
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Outline of session

• Quality
• Quality Improvement
• Accreditation
• Optimising quality improvement

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QIC Quality Features

• Services should be
• Effective
• Competent
• Safe
• Accessible
• Fair
• Responsive
• Inclusive and culturally sensitive
• Coordinated.

• Agencies should be
• Efficient
• Legal
• Accountable
• Sustainable
• Participatory
• Reflective
• Integrated.

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Standards

• Technical The practice disposes of contaminated
  waste RACGP
• (evidence of effectiveness)
• Social Services and programs are provided in a
  culturally safe and appropriate manner QIC
• (evidence of acceptability)

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Standards
Inputs
Processes
Outcomes
Outputs
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Quality improvement

• A method of continuously examining processes and
  making them more effective, through the use of
  Plan-Do-Study-Act cycles in everyday
  practice(Schattner Markey 2001)

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The quality improvement context
The quality improvement context
Legislation and regulations
Incident reporting and debriefing
Use of outcome indicators
Consumer feedback
Strategic planning
IMPROVING SAFETY AND QUALITY IN HUMAN SERVICES
OHS regulations and inspections
Complaints mechanisms
Audits by funding body
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Definition accreditation

• Status conferred on an organization which has
  been assessed as having met particular standards.
  (Renhard, R. 2001)

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QIC Review and Accreditation cycle
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Port Pirie Regional Health Service
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Marilyn Prieditis, DON Port Pirie Regional
Health Service (Government facility including
hospital, nursing home, community and allied
health, Mid North Region of South Australia )
 The accreditation helped us identify
infection control as a priority for improvement.
I doubt we would have dealt with this so quickly
and thoroughly, had the review not occurred.
Indeed, we may still have been ignorant of our
poor performance in this area!'
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To benefit most from accreditation

• Quality initiatives most benefit those
  organisations which are oriented to quality
  principles and practices
• Strategically
• Culturally
• Technically
• Structurally
• (Shortell, S.M., Bennett, C.L., Byck, G.R.
  1998)